Desktop Support Engineer

5 months ago

Hobart, Australia Kinetic IT Full time

Desktop Support Engineer

Apply now Job no: WWREQ0026418
Employment type: Full Time
Location: Hobart
Categories: Service Desk & IT Support

Kinetic IT is continuing to grow We have recently established a new team, working with a new Federal Government customer and are looking for a talented and motivated individual to join us as we continue this exciting partnership. This role will also support another of Kinetic IT's core customer accounts, one day per week and on an ad-hoc basis. 

About the role

We are looking for a skilled Desktop Engineer to provide technical support and maintenance for our organisation’s desktop computing environment. The ideal candidate will have a strong background in desktop support, troubleshooting, and a passion for delivering exceptional customer service.

Day-to-day duties will include:

Providing high-level face-to-face as well as phone and email support to customer staff on-site in Tasmania and in other offices nationally. Installing, configuring, and troubleshooting hardware and software components on desktops and laptops. Collaborating with end-users to resolve technical issues in a timely and efficient manner. Performing routine maintenance tasks, including updates, patches, and system upgrades. Monitoring and managing desktop security, ensuring compliance with company policies and standards. Working closely with IT teams to ensure the smooth integration of desktop systems with other infrastructure components. Maintaining accurate and up-to-date documentation of desktop configurations, procedures, and troubleshooting steps. Developing and updating user guides to empower end-users to resolve common issues independently.

Keen to get involved? You will need some of the following:

Proven experience as a Desktop Engineer or similar role Familiarity with hardware components, peripherals, and troubleshooting techniques Excellent problem-solving and communication skills Current active Government Security clearance  with ability to obtain and maintain high-level clearance

Don’t meet every requirement? Don’t worry, we’d still love to hear from you

At Kinetic IT we value diversity and are actively seeking candidates with varied backgrounds. In selecting the right person for this role, we will consider your skills and experience as well as your personal qualities, attitude and potential for development. 

The Kinetic IT Difference

Flexible working, paid parental leave, and other benefits tailored to your individual goals Regular fun company and social events Vendor Exam Support, ITIL 4 Training and Communities of Practice groups Dedicated professional development reviews every 6 months, with monthly follow-ups An open and supportive culture where we respect all people and individuals, and everyone has a voice

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations. As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community. We hire for the long term and have a strong focus on training and developing our employees. Everyday our amazing 1,400+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.

How to Apply

First, check out our website Kineticit.com.au. If you like what you see then, click on the ‘Apply’ button or contact our careers account on careers@kineticit.com.au and quote ‘OCREQ0026418’.

Advertised: 17 Jun 2024 Tasmania Standard Time
Applications close:

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