Desktop Support Specialist
12 hours ago
We are seeking a skilled Desktop Engineer to provide technical support and maintenance for our organisation's desktop computing environment.
The ideal candidate will have a strong background in desktop support, troubleshooting, and a passion for delivering exceptional customer service.
Key Responsibilities- Provide high-level face-to-face as well as phone and email support to customer staff on-site in Tasmania and in other offices nationally.
- Install, configure, and troubleshoot hardware and software components on desktops and laptops.
- Collaborate with end-users to resolve technical issues in a timely and efficient manner.
- Perform routine maintenance tasks, including updates, patches, and system upgrades.
- Monitor and manage desktop security, ensuring compliance with company policies and standards.
- Work closely with IT teams to ensure the smooth integration of desktop systems with other infrastructure components.
- Maintain accurate and up-to-date documentation of desktop configurations, procedures, and troubleshooting steps.
- Develop and update user guides to empower end-users to resolve common issues independently.
To be successful in this role, you will need:
- A proven track record as a Desktop Engineer or similar role.
- Familiarity with hardware components, peripherals, and troubleshooting techniques.
- Excellent problem-solving and communication skills.
- A current active Government Security clearance with the ability to obtain and maintain high-level clearance.
- An estimated salary of $80,000 - $110,000 per annum, based on your experience and qualifications.
- Flexible working arrangements to suit your lifestyle.
- Paid parental leave and other benefits tailored to your individual goals.
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