Senior Desktop Support Specialist

2 weeks ago


Hobart, Tasmania, Australia Kinetic IT Full time

Unlock a New Career Opportunity


We are seeking a highly skilled Senior Desktop Support Specialist to join our team at Kinetic IT in Hobart, Tasmania. This is an exciting opportunity for a talented individual to work with a leading technology solutions provider.



About the Role

This role will involve providing technical support and maintenance for our organisation's desktop computing environment. The ideal candidate will have a strong background in desktop support, troubleshooting, and a passion for delivering exceptional customer service.



Key Responsibilities

  • Providing high-level face-to-face as well as phone and email support to customer staff on-site in Tasmania and in other offices nationally.
  • Installing, configuring, and troubleshooting hardware and software components on desktops and laptops.
  • Collaborating with end-users to resolve technical issues in a timely and efficient manner.
  • Performing routine maintenance tasks, including updates, patches, and system upgrades.
  • Monitoring and managing desktop security, ensuring compliance with company policies and standards.
  • Working closely with IT teams to ensure the smooth integration of desktop systems with other infrastructure components.
  • Maintaining accurate and up-to-date documentation of desktop configurations, procedures, and troubleshooting steps.
  • Developing and updating user guides to empower end-users to resolve common issues independently.


Requirements and Qualifications

To be successful in this role, you will need:



  • A proven track record as a Desktop Engineer or similar role.
  • Familiarity with hardware components, peripherals, and troubleshooting techniques.
  • Excellent problem-solving and communication skills.
  • An active Government Security clearance with the ability to obtain and maintain high-level clearance.


Benefits and Culture

Kinetic IT offers a range of benefits and a supportive culture that will help you grow your career. Some of these benefits include:



  • Flexible working arrangements to suit your lifestyle.
  • Paid parental leave and other family-friendly benefits.
  • Regular fun company events and social activities.
  • Vendor Exam Support, ITIL 4 Training, and Communities of Practice groups.
  • Dedicated professional development reviews every six months.
  • An open and supportive culture where everyone has a voice.


How to Apply

If you're looking for a challenging and rewarding career opportunity, please visit our website to learn more about this role and how to apply.



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