Patient Services Officer

2 days ago

Melbourne, Australia GenesisCare Full time

Care to join the team?
GenesisCare is entering another exciting growth phase here in Victoria.

Following a recent internal promotion, our Frankston Clinic is now looking for an experienced Patient Services Officer (medical reception) to join their team.

This role will be Full Time working Monday - Friday, 38 hours a week.

More specifically, you will:

  • Work efficiently in a fast-paced administrative role where customer focus remains the top priority.
  • Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.
  • Adapt to and manage an environment where there is ongoing change and competing priorities.
  • Book and confirm patients for appointments and consultations.
  • Billing and receipting at time of appointment.
  • Accurately process relevant paperwork including data entry.
  • Ensure the smooth running of the clinic.
  • Continuously liaise with the team to ensure efficient processes.
  • Manage patient records and filing of patient notes.

Benefits of joining our team:

  • Internal career development opportunities globally
  • Qantas membership discount, gym membership discount, 12 weeks paid parental leave, Bupa discount
  • Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing global organisation
  • The opportunity to work for one of the most influential healthcare providers
  • All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling
  • Learn and grow with our award-winning development programs
  • Free access to thousands of LinkedIn training courses

We're interested in hearing from people who have:

  • Demonstrated ability to provide excellent patient care and customer service.
  • Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
  • Proven experience to work successfully both independently and in a team environment.
  • Knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued.
  • Exceptional phone manner and ability to handle a high volume of patient inquiries.
  • High attention to detail and excellent organisational skills.
  • Flexible approach to work and able to adapt in a fast-paced environment.

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose

Applications Close: Thursday 12th December 2024

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