Patient Services Bookings Officer-2

6 months ago

Melbourne, Australia GenesisCare Full time

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Your life’s best work

We have an exciting opportunity for a Patient Bookings Officers to join the GenesisCare Victoria team located across metro Melbourne. Your role will be to ensure a high level of patient service is provided including meeting patient needs, maintaining patient service levels as well as monitoring and reacting to patient feedback. On offer will be permanent, full-time position.

More Specifically, you will:

- Perform Customer Service duties for both face to face and via telephone
- Be part of a multidisciplinary team to achieve patient services of the highest quality;
- Respond to and resolve issues and provide a prompt service in line with expectations;
- Work with colleagues and other administrative staff to achieve efficient and effective management of the patient journey throughout the Practice.
- Book and confirm patients for Planning CT, Treatment, Nursing Review, Procedures and Consultations.
- Have sound knowledge of all Oncology booking and treatment procedures.
- Provide efficient & compassionate service to all patients, while maintaining a good working relationship with all staff members.
- Liaise with both internal and external support staff i.e. Imaging departments CNCs;
- Accurate and timely data entry into our medical record system Mosaiq.
- Maintain appointment diaries and taking initiative to ensure sessions are fully booked.
- Oversee incoming call management, timely response to messages and answering of calls within three rings.
- Participate in the identification and implementation of service improvement initiative

Benefits of joining our team:

- Flexibility to partially work from home and clinic based
- Thriving close-knit culture and communities and supportive environment with encouragement to live your highest potential
- Ongoing opportunities for professional development to keep up to date within a rapidly developing global organisation
- Internal career development opportunities globally
- A rewarding purpose-led organisation that provides positive outcomes to patients everyday
- The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for cancer treatments
- All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling
- 12 weeks paid parental leave
- Learn and grow with our award-winning development programs
- Free access to thousands of LinkedIn training courses

We're interested in hearing from people who have:

- The ability to work unsupervised and within a team
- You are highly organised and efficient
- You are focused on delivering positive patient experiences
- You have oncology or health experience with knowledge of Mosaiq or other electronic medical record (EMR) and practice management system

About GenesisCare

We are the largest private Oncology provider in the world, employing over 6000+ highly trained healthcare professionals and support staff across the United States, Australia, Spain and the United Kingdom, designing innovative treatments and care for people with cancer. Our dedicated teams treat more than 1 million patients annually.

People centricity is at the heart of what we do whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of care that is patient focused and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making great things happen together.” If you’d like to make a difference, join us at GenesisCare.

Covid 19 Vaccination Requirement

In line with the Public Health Order, all GenesisCare employees are required to be fully vaccinated for COVID-19. To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence of vaccination and comply with the requirements of the Public Health Order prior to appointment.

GenesisCare is an Equal Opportunity Employer.

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