Private Patient Services Officer

7 months ago

Melbourne, Australia Peninsula Health Full time

Location: Melbourne | Southern Metropolitan

Job type: Full time

Organisation: Peninsula Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Finance, Health and Allied Health, Human Resources, IT and Telecommunications, Other, Medical

Reference: 34356

**- Fantastic opportunity to further your career**
- **Full Time role - Limited term 6 months**:

- **Monday - Friday + one weekend per month**

**Who We Are and What We Stand For**

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.
In representing Peninsula Health, we expect all employees and volunteers to reflect our values:
** Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. **We are One Peninsula Health.

**What You Will Be Doing**

This dynamic, fast paced and rewarding full time role, 80 hours per fortnight with ADO on a 7 day rotating roster including weekends is required to ensure patients with private health insurance, who would like to elect to be a private patient are given informed financial consent along with assisting overseas and compensable patients with admission paperwork.
The successful applicant will join the Revenue Services team as a dedicated Private Patient Services Officer who is required to interview patients and/or families who have private health insurance to assist with admission paperwork for patients electing to be a private patient.
This is a full time position on a limted term 6 month contract
Shifts are Monday - Friday, 0930-1800, with one weekend per month, and includes some public holidays.
Key Responsibilities:

- Interview patients and their families with the aim of encouraging use of private health insurance
- Assist patients and their families in understanding the benefits of utilising their Private Health Insurance
- Assist with the processing of their claims
- Liaise and consult with external agencies(eg Medicare, Health Insurance Funds, Veterans Affairs, Transport Accident Commission, Workcover) with regard to routine transactions
- Provide assistance and advice in relation to Private and Compensable Patient matters across the organisation
- Support and contribute to the achievement of Revenue Business Support targets and KPIs
- Conduct data audits to identify errors - as per policy and procedure manual

**What You Need**

Please refer to the Position Description for more information.

**What Next**

If you experience any issues signing in or registering, please feel welcome to contact us - the People, Experience & Performance Team on (03) 9784 2700.
Additional Requirements

This role must be fully vaccinated for Covid-19 and meet the requirements of the Peninsula Health immunisation policy.
Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.

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