Bilingual Account Representative

6 months ago

Sydney, Australia ISN Full time

Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.

At ISN we believe a good Account Representative can alter the trajectory of business by influencing strategy and bringing their unique voice to the conversation. We value the grit, insight, and creativity that international Account Representatives bring to global teams. 

In this role, you will support APAC clients, suppliers and customers with ISN's flagship product (ISNetworld) and new subsidiary product (Transparency-One). As a Bilingual Account Representative (Japanese & English) you will have the distinct opportunity to use your language skills in support of both English and Japanese speaking customers. Your work will include a balance of account management, prospecting new business, and new supplier onboarding.

Primary Duties & Responsibilities

  • Proactively service and support ISNetworld & Transparency-One supplier clients and hiring clients  
  • Lead and support prospecting efforts including calls, emails, and new business meetings
  • Handle client account management functions, including invoicing and collections, driving account expansion and engagement through ongoing client outreach
  • Conduct regular client meetings and training via phone, web-based calls, and face-to-face meetings
  • Participate in the implementation of sales and marketing projects which will include occasionally assisting with translation to ensure ISN's brand is maintained across cultures
  • Effectively leverage current in-country customers and contacts to research and develop new business leads in international markets
  • Field incoming calls, handle customer inquiries and troubleshoot problems
  • Research and develop various resources and reference documents for clients
  • Support and lead events including industry roundtables
  • Assist with planning of annual executive review meetings with client leadership to review account progress, data analysis, benchmarking and develop goals for the upcoming year 

Requirements

  • Bachelor’s degree from an accredited university and/or equivalent work experience
  • Excellent verbal and written bilingual communication skills in English and Japanese

Knowledge and Skills

  • 3+ years of experience in new business development, account management, and/or sales 
  • Capacity to master the functionality in ISNetworld & Transparency-One platforms
  • Ability to work with multi-national companies and various leadership levels
  • Strong organizational skills and attention to detail
  • Ability to work well in a fast-paced environment
  • Ability to travel internationally up to 30% of the time
  • Flexibility for hybrid schedule (in-office collaboration on Tuesdays, Wednesdays, and Thursdays)

ISN AUS Benefits*

  • Up to $400 AUD reimbursement for office parking or public transportation
  • Monthly cell phone reimbursement
  • 100% company-paid supplemental health insurance premiums for employees and dependents
  • Long-Term & Short-Term Disability Coverage
  • Hybrid working schedule with lunch provided on in-office days
  • Domestic and international travel opportunities
  • 11% superannuation contribution
  • Time Off & Paid Holidays 
    • 4 weeks of annual leave per year of service
    • 10 days of personal leave per 12 months
    • 12 paid holidays
  • Team-building activities and events, including quarterly kick-off meetings and community volunteer day
  • Matching charitable gift program
  • Employee assistance program
  • Professional development & training opportunities
  • Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
  • Business casual, jeans allowed

*All benefits are subject to change with notice to the employee

Employees must be within a commutable distance to our local office and be willing to come into the office for required trainings, events, team activities, and meetings. 

ISN does not provide work visa sponsorship for this position. Applicants for employment must possess work authorization/right to work without the need for sponsorship by the employer now or in the future.

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