Multilingual Account Management Specialist

4 weeks ago

Sydney, New South Wales, Australia ISN Full time
Account Management and Development

As a Bilingual Account Representative for ISN, you will be responsible for supporting APAC clients, suppliers, and customers with our flagship product (ISNetworld) and new subsidiary product (Transparency-One). This role requires a strong understanding of our products and a proven ability to communicate effectively with clients and suppliers in both English and Japanese.

Primary Responsibilities
  • Proactively service and support ISNetworld & Transparency-One supplier clients and hiring clients
  • Lead and support prospecting efforts including calls, emails, and new business meetings
  • Conduct regular client meetings and training via phone, web-based calls, and face-to-face meetings
  • Participate in the implementation of sales and marketing projects
  • Develop new business leads in international markets
  • Field incoming calls, handle customer inquiries, and troubleshoot problems
  • Research and develop various resources and reference documents for clients
  • Support and lead events, including industry roundtables

Requirements

  • Bachelor's degree from an accredited university and/or equivalent work experience
  • Excellent verbal and written bilingual communication skills in English and Japanese

Knowledge and Skills

  • 3+ years of experience in new business development, account management, and/or sales
  • Capacity to master the functionality in ISNetworld & Transparency-One platforms
  • Ability to work with multi-national companies and various leadership levels
  • Strong organizational skills and attention to detail
  • Ability to work well in a fast-paced environment
  • Ability to travel internationally up to 30% of the time

Benefits

  • Up to $400 AUD reimbursement for office parking or public transportation
  • Monthly cell phone reimbursement
  • 100% company-paid supplemental health insurance premiums for employees and dependents
  • Long-Term & Short-Term Disability Coverage
  • Hybrid working schedule with lunch provided on in-office days
  • Domestic and international travel opportunities
  • 11% superannuation contribution
  • Time Off & Paid Holidays
  • Team-building activities and events
  • Matching charitable gift program
  • Employee assistance program
  • Professional development & training opportunities
  • Wellness Program

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