International Account Manager

2 weeks ago

Sydney, New South Wales, Australia ISN Full time
{"Job Title: Bilingual Account Representative"}

About the Role:

At ISN, we are seeking a highly motivated and experienced Bilingual Account Representative to join our team. As a Bilingual Account Representative, you will play a key role in supporting our clients and suppliers in the Asia-Pacific region. Your primary responsibilities will include providing exceptional customer service, managing client relationships, and driving business growth through new business development and account expansion.


Your Key Responsibilities:

  • Client Service and Support: Proactively service and support ISNetworld and Transparency-One supplier clients and hiring clients.
  • New Business Development: Lead and support prospecting efforts, including calls, emails, and new business meetings.
  • Account Management: Handle client account management functions, including invoicing and collections, driving account expansion and engagement through ongoing client outreach.
  • Training and Education: Conduct regular client meetings and training via phone, web-based calls, and face-to-face meetings.
  • Collaboration and Teamwork: Participate in the implementation of sales and marketing projects, which may include assisting with translation to ensure ISN's brand is maintained across cultures.
  • Business Development: Effectively leverage current in-country customers and contacts to research and develop new business leads in international markets.
  • Customer Service: Field incoming calls, handle customer inquiries, and troubleshoot problems.
  • Resource Development: Research and develop various resources and reference documents for clients.
  • Event Planning: Support and lead events, including industry roundtables.
  • Account Planning: Assist with planning of annual executive review meetings with client leadership to review account progress, data analysis, benchmarking, and develop goals for the upcoming year.

Requirements:

  • Education: Bachelor's degree from an accredited university and/or equivalent work experience.
  • Language Skills: Excellent verbal and written bilingual communication skills in English and Japanese.

About ISN:

ISN is a global leader in contractor and supplier management. We work closely with a variety of household-name clients to connect them with safe and reliable contractors and suppliers. Our mission is to provide a level of due diligence in the contractor management process.

We value the grit, insight, and creativity that international account representatives bring to our global teams. If you are a motivated and experienced professional with a passion for building relationships and driving business growth, we encourage you to apply for this exciting opportunity.


Benefits:

  • Reimbursement: Up to $400 AUD reimbursement for office parking or public transportation.
  • Cell Phone Reimbursement: Monthly cell phone reimbursement.
  • Health Insurance: 100% company-paid supplemental health insurance premiums for employees and dependents.
  • Disability Coverage: Long-Term & Short-Term Disability Coverage.
  • Hybrid Schedule: Hybrid working schedule with lunch provided on in-office days.
  • Travel Opportunities: Domestic and international travel opportunities.
  • Superannuation: 11% superannuation contribution.
  • Time Off: 4 weeks of annual leave per year of service, 10 days of personal leave per 12 months, and 12 paid holidays.
  • Team-Building Activities: Team-building activities and events, including quarterly kick-off meetings and community volunteer day.
  • Charitable Gift Program: Matching charitable gift program.
  • Employee Assistance Program: Employee assistance program.
  • Professional Development: Professional development & training opportunities.
  • Wellness Program: Wellness Program: Focuses on community, financial, mental, nutrition, physical, and social health.
  • Dress Code: Business casual, jeans allowed.

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