Customer Service Representative

3 weeks ago

Sydney, New South Wales, Australia Hearing Australia Full time

Customer Service Representative

We are seeking a Customer Service Representative to join our team at Hearing Australia. As a key member of our team, you will be responsible for providing exceptional customer service to clients of all backgrounds.

Key Responsibilities:

  • Greet clients and attend to all counter and telephone enquiries
  • Cover reception and undertake general administration duties, including booking client appointments, processing claims, data entry, and monthly reports
  • Liaise extensively with clients, including children and adults with complex needs, as well as clients from multicultural and Aboriginal and Torres Strait Islander backgrounds
  • Perform minor hearing aid repairs and troubleshooting
  • Assist clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice, and demonstrating the use of hearing aids

What We Offer:

  • An attractive hourly rate plus a generous 15.4% superannuation
  • Flexible work arrangement opportunities to support work, personal, and family

About Us:

Hearing Australia is a trusted leader in our field, committed to delivering the best hearing solutions for anyone, anytime, anywhere. We value diversity, equity, and inclusion and are committed to building a diverse and inclusive culture from within.

We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply. We are committed to facilitating a barrier-free recruitment process and work environment.

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