Customer Success Manager

3 weeks ago

Sydney, Australia Ofload Full time

About Ofload and our mission 

Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in road freight. 

Here, every day is an opportunity to collaborate with diverse experts, solve challenging problems, and make a tangible impact on the environment and the industry.


About the role

This newly created role sits within our commercial team (Growth), which is an essential part of the future growth success of Ofload. We focus on sharing our technological capabilities with freight owners throughout Australia and bringing innovation to their supply chain. 

Drive deep customer engagement and retention through education, tailored advice and advocacy. Passionately drive growth of  share of wallet and  product adoption within your customers. 

Your mission is to ensure customers realise long-term value from our solutions. You reach out to help customers and fellow team members to solve problems and build solutions before they even think to ask.

What you’ll do:

  • Contribute to the growth of Ofload’s client portfolio, continually seeking opportunities to grow our business, with a specific focus on share of wallet growth
  • Build strong ongoing relationships with our clients at all levels of their business, understanding their pain points and ensuring their needs are met.
  • Client Management - Manage allocated portfolio of customers, manage MBRs, QBRs and build joint development plans to grow the business.
  • Engage in critical analysis of our client engagements, offer insights and propose strategies to improve performance.
  • Interpret Ofload’s growth strategies, and work collaboratively with the product and operational department to achieve this.

What you will bring:

  • You are a farmer, with a track record of proactively building and maintaining relationships across small and large client accounts.
  • Excellent verbal and written communication skills, capable of communicating with audiences at all levels with impact.
  • You have B2B account management experience in the supply chain space.
  • You are passionate about the industry and solving challenges in the supply chain space.
  • Proven creative problem-solving approach and strong analytical skills.
  • You have a strong sense of ownership, tenacity and commitment.
  • You are adaptable to work in a startup environment where things change quickly

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Ofload: Drive Your Career Forward in a Community Committed to Innovation and Sustainability

Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in road freight.

Here, every day is an opportunity to collaborate with diverse experts, solve challenging problems, and make a tangible impact on the environment and the industry.

As an Ofload team member, you'll enjoy:

  • Empowerment and Growth: Thrive in a fast-paced, supportive atmosphere that values innovation, learning, and personal growth. With opportunities to tackle significant industry challenges, you're empowered to achieve great things.
  • Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
  • Community and Connection: Experience a family-like atmosphere where respect, support, and camaraderie are part of everyday life. Join us for team retreats, enjoy weekly team breakfasts and after-work drinks, and participate in a culture that celebrates diversity and open communication.

Join Ofload and be a part of a visionary company where your work drives real change, and your growth is limitless.

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