Coordinator - Account Services

1 month ago

Melbourne, Australia Hudson Full time
Flexible hybrid work model Great employee perks and discounts Great work culture and a collaborative team environment.

A manufacturer and distributor of sports apparel seeks a Coordinator - Account Services to be based in their office in Cremorne.

Coordinator - Account Services

  • International manufacturer and distributor of sports apparel
  • Flexible hybrid work model
  • Great employee perks and discounts
  • Great work culture and a collaborative team environment.

Our client, an international fastest growing sports retailer seeks a customer-focused Coordinator - Account Services for their office based in Cremorne.

Your Responsibilities:

  • Supporting sales team and their corresponding accounts.
  • Responsible for daily account management of orders, future orders and invoicing of orders.
  • Resolves any issues in a timely manner as it relates to assigned sales reps and accounts including returns, damages and sales order discrepancies.
  • Communicate with 3PL warehouse daily regarding orders, returns and any order discrepancies.
  • Communicate with dealers via phone, email and live chat while providing excellent customer service and accurate information (e.g. inventory levels, pricing, product information, re-orders and pre-orders)
  • Works in tandem with other team members to ensure dealers are receiving the best customer service in the sports industry.

About You:

  • Great attention to detail
  • Excellent interpersonal skills with a focus on relationship building, listening, and questioning skills.
  • Excellent written and oral communications skills
  • Proven experience from similar administrative / operational or customer service role.
  • Experience liaising with internal supply chain and ops team (warehouse, fulfillment, shipment, logistics, orderbook) and partnering with sales / key accounts commercial team would be advantageous.
  • Knowledge within the sporting goods or other retail industry will be advantageous.
  • Proficiency in Microsoft Office
  • Proficiency in Microsoft Dynamics 365 and Salesforce or other CRM platforms would be advantageous.
  • Problem solver with great multitasking and analytical skills to find creative solutions.
  • Must have full working rights in Australia.

Please submit your application and CV through the 'APPLY NOW' button or contact Ann Richards Goh on ann.richardsgoh@hudson.com if you have any queries about the role.

Reference number: BBBH237964
Profession:Administration & Office SupportClient & Sales Administration

Administration & Office SupportCustomer Service

SalesCustomer Service

Company: Hudson Australia
Date posted: 13th May, 2024

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