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Coordinator - Account Services
3 months ago
A manufacturer and distributor of sports apparel seeks a Coordinator - Account Services to be based in their office in Cremorne.
Coordinator - Account Services
- International manufacturer and distributor of sports apparel
- Flexible hybrid work model
- Great employee perks and discounts
- Great work culture and a collaborative team environment.
Our client, an international fastest growing sports retailer seeks a customer-focused Coordinator - Account Services for their office based in Cremorne.
Your Responsibilities:
- Supporting sales team and their corresponding accounts.
- Responsible for daily account management of orders, future orders and invoicing of orders.
- Resolves any issues in a timely manner as it relates to assigned sales reps and accounts including returns, damages and sales order discrepancies.
- Communicate with 3PL warehouse daily regarding orders, returns and any order discrepancies.
- Communicate with dealers via phone, email and live chat while providing excellent customer service and accurate information (e.g. inventory levels, pricing, product information, re-orders and pre-orders)
- Works in tandem with other team members to ensure dealers are receiving the best customer service in the sports industry.
About You:
- Great attention to detail
- Excellent interpersonal skills with a focus on relationship building, listening, and questioning skills.
- Excellent written and oral communications skills
- Proven experience from similar administrative / operational or customer service role.
- Experience liaising with internal supply chain and ops team (warehouse, fulfillment, shipment, logistics, orderbook) and partnering with sales / key accounts commercial team would be advantageous.
- Knowledge within the sporting goods or other retail industry will be advantageous.
- Proficiency in Microsoft Office
- Proficiency in Microsoft Dynamics 365 and Salesforce or other CRM platforms would be advantageous.
- Problem solver with great multitasking and analytical skills to find creative solutions.
- Must have full working rights in Australia.
Please submit your application and CV through the 'APPLY NOW' button or contact Ann Richards Goh on if you have any queries about the role.
Reference number: BBBH237964
Profession:Administration & Office SupportClient & Sales Administration
Administration & Office SupportCustomer Service
SalesCustomer Service
Company: Hudson Australia
Date posted: 13th May, 2024
