Customer Service Officer

2 months ago

Canning Vale, Australia BOQ Full time

About the Role

Do you have a passion for customer service and want to work with a driven, supportive and fun team?

At the Bank of Queensland, we believe in the power and potential of people. We are excited to grow our Canning Vale team and offer the right candidate an exciting career in banking.

If you’re ready to jump in with both feet, then we want to hear from you

As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing information on BOQ’s products and services. Further, you will relish the opportunity to achieve branch success, and work as part of a high performing and collaborative team.

Day to day your key responsibilities will consist of:

  • Teller duties including general enquiries, account opening/closing, deposits, withdrawals
  • Floor walking and initiating quality conversations with customers
  • Booking interviews
  • Inbound and outbound calling to maintain and build customer relationships
  • Daily maintenance of the ATM
  • Cash management - ATM Services, Travelex
  • Stationery orders
  • Strong focus on compliance

About you

As an experienced Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating:

  • Contributor to a collaborative team environment
  • Willingness to go above and beyond for your customers and colleagues
  • Driven to take a personalised approach with every customer interaction
  • "Can do" approach to all aspects of your role
  • Ability to learn and confidently use a number of technical financial systems 

About Us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our Perks

• Flexible working arrangements
• Discounted financial products
• Salary sacrificing options
• Paid parental leave with no minimum
• Purchase annual leave
• Discounted private health insurance plan
• Employee Assistance Program (EAP)
• Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
• BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

How to Apply

To apply for this role at #boqgroup, follow the links or apply via our Careers Page. 

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.

  • Customer Service Officer

    6 months ago

    Canning Vale, Australia LLS AUS GROUP Full time

    Join our team as a Warehouse Customer Support Officer located in Canning Vale, WA. This is a great opportunity for those who want to expand their skills in a warehouse environment as well as growing their customer base skills. **Role Responsibilities** - Maintain our relationship with customers whilst helping out on the floor. - Calling customers and...

  • Customer Service Officer

    5 months ago

    Canning Vale, Australia Beaumont Tiles Full time

    **Enjoy your career with Beaumont Tiles!** - Are you passionate about delivering exceptional customer experiences? - Do you thrive in a dynamic and supportive environment? - Permanent full-time opportunity, located in Perth Beaumont Tiles, Australia's leading Tile & Bathroom ware group, is looking for a Customer Service Officer to be a vital part of our...

  • Customer Service Officer

    6 months ago

    Canning Vale, Australia Hydraulink Fluid Connectors Ltd Full time

    **Description**: About the role We are on the lookout for a Customer Service superstar to join our friendly team! Hydraulink is not your average company..and this is not your routine customer service job! You will get the opportunity to learn all about our business and get a great grounding in hydraulics. You also get the chance to start a learning...

  • Customer Service Representative

    1 month ago

    Canning Vale, Western Australia Bank of Queensland Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Officer to join our team at the Bank of Queensland. As the first point of contact in the Branch, you will provide exceptional customer service to our customer network, developing and maintaining strong relationships with internal and external customers.Key...

  • Customer Service Manager

    2 months ago

    Canning Vale, Australia The Grocer Full time

    The Grocer specialises in distributing high-quality ingredients to a wide range of customers across the retail and food service industries including restaurants, hotels, caterers, and independent supermarkets. We are dedicated to providing high-quality products and exceptional delivery services to satisfy the unique needs of our consumers. Our mission is to...

  • Customer Service Specialist

    4 weeks ago

    Canning Vale, Western Australia Officeworks Full time

    About OfficeworksWe're a leading retailer of office supplies and services, with a passion for delivering exceptional customer experiences. Our team members are the face of our brand, and we're seeking passionate and customer-focused individuals to join our team.The RoleWe're hiring casual team members to work across various departments, including...

  • Customer Service Representative

    3 weeks ago

    Canning Vale, Western Australia Bank of Queensland Full time

    **About the Role**We are seeking an experienced Customer Service Officer to join our Canning Vale team at Bank of Queensland. As the first point of contact in the branch, you will provide exceptional customer service to our network, developing and maintaining strong relationships with internal and external customers.**Key Responsibilities**Perform teller...

  • Accounts and Administration Officer

    22 hours ago

    Canning Vale, Western Australia APM Full time

    About the RoleLifecare, as part of the APM Group, seeks a skilled Accounts and Administration Officer to support our Allied Health team in Canning Vale. This Full-Time role offers an opportunity to positively contribute to exceptional patient care.The successful candidate will be responsible for answering incoming telephone queries, scheduling appointments,...

  • Customer Service Representative

    3 days ago

    Canning Vale, Western Australia Blackwoods Full time

    About UsBlackwoods, a leading industrial and safety supplier in Australia, has been supporting businesses for over 140 years. With a national footprint of over 50 branches and 6 distribution centres, we strive to provide unparalleled expertise and service to our customers.Role OverviewThis is a full-time opportunity as a Customer Care Consultant working with...

  • Client Services Officer

    5 months ago

    Canning Vale, Australia APM Full time

    Forget everything you know and expect about working in a call center customer service team. This is a customer service environment where you’re encouraged to use initiative and your brain. We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients first time, every time. Join a...

  • Customer Service Specialist

    3 months ago

    Canning Vale, Australia MyIntegra Full time

    **About the Role** **Your key responsibilities as a Customer Service Specialist includes**: - Explain the benefits of Plan Management and NDIS requirements. - Build sustainable relationships of trust through open and empathetic communication. - Resolves problems by clarifying the customer's query; determining the cause of the problem, selecting, and...

  • Customer Service Specialist

    6 months ago

    Canning Vale, Australia MyIntegra Full time

    507166 - Canning Vale, WA, Australia - Full Time **About the Role** Your responsibilities as a Customer Service Specialist also includes: - Explaining the benefits of Plan Management and NDIS requirements. - Building sustainable relationships of trust through open and empathetic communication. - Resolving problems by clarifying the customer's query;...

  • Customer Service Team Leader

    5 months ago

    Canning Vale, Australia APM Full time

    A rare opportunity to join a large human centric organization as a leader in an award-winning centre where you’ll lead a team of passionate people enabling better lives through employment, workplace, health and wellbeing, disability and aged care services. **What your day looks like -**: You will be leading a team of customer service officers working with...

  • National Customer Service Advocate

    2 weeks ago

    Canning Vale, Western Australia Beaumont Tiles Full time

    About the RoleWe are seeking a skilled Customer Service Coordinator to join our Residential Sales team in our state office in Canning Vale. As a point of contact for clients, you will provide support for internal sales representatives and answer queries about products, orders, and deliveries.Key ResponsibilitiesLiaise directly with builders over the phone...

  • Customer Service

    5 months ago

    Canning Vale, Australia New Start Australia Full time

    **Customer Service Consultant - Aboriginal Identified Role** New Start acknowledges the traditional custodians of country throughout Australia. We pay our respect to them, and to the Elders past, present and future. **This is an Indigenous - identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d)...

  • Client Services Officer

    3 months ago

    Canning Vale, Australia APM Full time

    **About the role** Lifecare is seeking a Client Services Officer to join our dedicated Homecare team and positively contribute to the exceptional care of our patients. This is a part-time role (32 hours - Mon, Wes, Thur, Fri) working to support our Allied Health team in Canning Vale. This is a Monday to Friday role working 9am to 5pm, weekends are yours to...

  • Client Services Officer

    2 months ago

    Canning Vale, Australia APM Full time

    Forget everything you know and expect about working in a call centre customer service team. We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients. **Working as part of this team you’ll**: - Handle a mix of inbound and outbound calls to confidentially register the...

  • Client Services Officer

    6 months ago

    Canning Vale, Australia Lifecare Full time

    **About the role** Lifecare is seeking a Client Services Officer to join our dedicated Homecare team and positively contribute to the exceptional care of our patients. This is a Full-Time role working to support our Allied Health team in Canning Vale WA. This is a Monday to Friday role working 9am to 5pm, weekends are yours to enjoy, you will enjoy working...

  • National Customer Service Coordinator

    1 month ago

    Canning Vale, Western Australia Beaumont Tiles Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Coordinator to join our Residential Sales team at Beaumont Tiles.As a key member of our team, you will be responsible for providing exceptional customer service, supporting internal sales representatives, and ensuring seamless communication with clients and suppliers.Key...

  • Client Services Officer

    6 months ago

    Canning Vale, Australia APM Full time

    Forget everything you know and expect about working in a call centre customer service team. This is a contact centre environment where you’re encouraged to use your brain, we don't focus on call volume and time KPIs, and you're coached and encouraged to focus on delivering a quality experience for our clients. Join a team of customer service officers...