Customer Service Representative

1 month ago


Canning Vale, Western Australia Bank of Queensland Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Service Officer to join our team at the Bank of Queensland. As the first point of contact in the Branch, you will provide exceptional customer service to our customer network, developing and maintaining strong relationships with internal and external customers.

Key Responsibilities
  • Provide exceptional customer service through teller duties, including general enquiries, account opening/closing, deposits, and withdrawals
  • Engage in floor walking and initiate quality conversations with customers to build relationships and promote BOQ's products and services
  • Book interviews and conduct inbound and outbound calling to maintain and build customer relationships
  • Perform daily maintenance of the ATM and manage cash
  • Process stationery orders and maintain a strong focus on compliance
About You

We are looking for an experienced Customer Service Officer with outstanding customer service and excellent communication skills. You will thrive in this environment by demonstrating a collaborative team approach, a willingness to go above and beyond for customers and colleagues, and a drive to take a personalized approach with every customer interaction.

About Us

BOQ Group is a unique group of challenger brands with a purpose to provide a genuine alternative to Australian financial services for customers and employees. We value diversity and inclusivity, and our family of brands (Bank of Queensland, ME Bank, Virgin Money Australia, BOQ Specialist) share a goal to build social capital through banking.

Our Perks

We offer a range of benefits, including flexible working arrangements, discounted financial products, salary sacrificing options, paid parental leave, and access to employee network groups focused on diversity and inclusion.



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