Customer Service Specialist

4 months ago


Canning Vale, Australia MyIntegra Full time

**About the Role**

**Your key responsibilities as a Customer Service Specialist includes**:

- Explain the benefits of Plan Management and NDIS requirements.
- Build sustainable relationships of trust through open and empathetic communication.
- Resolves problems by clarifying the customer's query; determining the cause of the problem, selecting, and explaining the best solution and following up to ensure resolution.
- Follow communication procedures, guidelines and policies and procedures.
- Adhering to required call scripting, where necessary

**About You**

To be successful in this role you will need to have:

- experience in customer service
- Excellent verbal, written communication and troubleshooting skills.
- Ability to work independently and as part of a team.
- Ability to manage time effectively in a fast-paced environment with competing priorities handling complex inquiries.
- Excellent attention to detail.
- Prior experience using Salesforce, or a similar CRM is desirable, but not essential

**About Us**

MyIntegra provides Plan Management and Support Coordination to people with disability, their families and carers. We have been operating since the National Disability Insurance Scheme (NDIS) rollout in 2016, championing empowered living for people with disability. We provide independent and unbiased support to NDIS participants looking for possibilities to maximise their plan and supports. Based in Australia and operating across all states, we offer best-in-class tools and technologies to help tens of thousands of people securely manage their disability budgets. Dedicated to continuous improvement and accountability, MyIntegra is an NDIS-registered provider with ISO accredited certification for the ‘Provision of Disability Support Services’ (ISO 9001:2015). We deliver our services in alignment with the National Disability Standards and are a proud member of the peak industry body, Disability Intermediaries Australia (DIA).

**We Offer**
- A hybrid work model (few days from office and few days from home).
- A flexible, supportive, and friendly team environment
- The opportunity to help people with disability live independent and fulfilling lives.
- Ongoing training, career progression and professional development opportunities
- A range of benefits including discounts major retailers, and corporate health insurance rates.
- A very comprehensive Employee Assistance Program

**Application Process**

Successful applicants will be required to undergo a NDIS Worker Screening Check and Employment reference check.



  • Canning Vale, Australia MyIntegra Full time

    507166 - Canning Vale, WA, Australia - Full Time **About the Role** Your responsibilities as a Customer Service Specialist also includes: - Explaining the benefits of Plan Management and NDIS requirements. - Building sustainable relationships of trust through open and empathetic communication. - Resolving problems by clarifying the customer's query;...


  • Canning Vale, Australia MyIntegra Full time

    If you have deep empathy and like to go above and beyond to provide excellent customer service, this might be the role for you! Join us to make a positive difference and grow your career with: - Ongoing training and professional development opportunities - Work from home or from one of our customer service hubs in Canning Vale, Perth - Unparalleled career...


  • Canning Vale, Australia MyIntegra Full time

    If you have deep empathy and like to go above and beyond to provide excellent customer service, this might be the role for you! Join us to make a positive difference and grow your career with: - Ongoing training and professional development opportunities - Unparalleled career growth with opportunities at My Integra, our parent company APM or another of our...


  • Canning Vale, Western Australia The Salvation Army Full time

    Unlock your potential in a dynamic retail environment with Salvos Stores, part of The Salvation Army, one of Australia's largest and most-loved charities. As a Casual Sales Assistant, you will play a vital role in supporting the Store Manager to deliver exceptional customer experiences.We are seeking a highly motivated and passionate individual who thrives...


  • Canning Vale, Australia Metcash Full time

    **Joining the Metcash Family** At Metcash, you’re **_part of something bigger_**. You get all the perks of a small business heart, without missing out on the big business support. **Australian Liquor Marketers (ALM)** is the Liquor wholesale division of Metcash. We are the largest wide range wholesaler to the independent liquor trade. Being part of...


  • Canning Vale, Australia BAXTER Full time

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...


  • Canning Vale, Australia BAXTER Full time

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...


  • Canning Vale, Australia The Grocer Full time

    The Grocer specialises in distributing high-quality ingredients to a wide range of customers across the retail and food service industries including restaurants, hotels, caterers, and independent supermarkets. We are dedicated to providing high-quality products and exceptional delivery services to satisfy the unique needs of our consumers. Our mission is to...


  • Canning Vale, Australia New Start Australia Full time

    **Customer Service Consultants** - Monday to Friday - 12 month Fixed term Contracts - Overtime penalties Our Client is Australia’s leading supplier of industrial and safety products. Right now they are looking for experienced **Customer Service Consultants** to join their friendly team based at Canning Vale, WA. **About you**: - Experience in a Customer...


  • Canning Vale, Australia Lite n’ Easy Full time

    **Introduction**: At Lite n' Easy our goal is to create a healthier Australia by changing the way Australians eat. We make it easy for people to eat well, whether they want to lose weight or simply stay healthy. As a quality driven food company, all of our creative energies go into making our meals as delicious as they are healthy. **Description**: Our...


  • Canning Vale, Western Australia Timberlink Australia Full time

    About Timberlink Australia & New Zealand:A leading softwood timber products manufacturer and distributor, employing over 600 people. With world-class manufacturing sites located near top-quality renewable pine resources in Tasmania and South Australia.We embrace innovation to drive growth. Currently building new facilities at our existing sites, expanding...


  • Canning Vale, Australia Hydraulink Fluid Connectors Ltd Full time

    **Description**: About the role We are on the lookout for a Customer Service superstar to join our friendly team! Hydraulink is not your average company..and this is not your routine customer service job! You will get the opportunity to learn all about our business and get a great grounding in hydraulics. You also get the chance to start a learning...


  • Canning Vale, Australia LLS AUS GROUP Full time

    Join our team as a Warehouse Customer Support Officer located in Canning Vale, WA. This is a great opportunity for those who want to expand their skills in a warehouse environment as well as growing their customer base skills. **Role Responsibilities** - Maintain our relationship with customers whilst helping out on the floor. - Calling customers and...


  • Canning Vale, Australia Bank of Queensland Full time

    **About the Role** The purpose of this position is to work closely with the Branch Manager to identify leads in the Branch and increase the value of the branch customer base through in-branch sales and referrals. In addition the role is responsible for delivering superior customer service whilst achieving sales targets and extending customer relationships...


  • Canning Vale, Western Australia RAC WA Full time

    RAC WA is a profit-for-purpose organization dedicated to creating a safer, more sustainable future for Western Australians.We offer a competitive salary of $65,000 per annum.This full-time, permanent role is available from 8 am to 4 pm, Monday to Friday, with some Saturday shifts.About the RoleAs a key member of our team, you will provide exceptional...


  • Canning Vale, Australia New Start Full time

    We have created a new role for an experienced **Customer Service Officer** to join our **Canning Vale WA** team! Whilst focusing on delivering exceptional service to our customers and the market, this role will see you responding to inbound sales calls and counter sales requirements to meet internal and external customer needs in the pursuit of effective...

  • Customer Service

    24 hours ago


    Canning Vale, Australia Stratco Full time

    **Innovator and leader in Australian retailing & manufacturing**: - ** Benefit from Stratco training to ensure success**: - ** Full Time Opportunity** With over 70 years' experience in the building and home renovation markets, **Stratco** has become one of the largest producers and marketers of quality building and home improvement products in Australia...


  • Canning Vale, Australia Stratco Full time

    **Join an innovator & **recognised** **leader in Australian retailing & manufacturing**: - ** Benefit from Stratco training & support to ensure your success**: - ** Full time opportunity with a **competitive** remuneration package** With over 70 years' experience in the building and home renovation markets, **Stratco** has become one of the largest...


  • Canning Vale, Western Australia Metcash Full time

    About the OpportunityThe Customer Service Team Lead is responsible for managing the effective and efficient customer service functions in WA, SA, and NT. This role involves championing training efforts for direct reports, enabling ongoing cross-training across customer service responsibilities. Additionally, the Team Lead will manage responses to internal...


  • Canning Vale, Australia MyIntegra Full time

    **About the Role** This is an exciting opportunity for an experienced Customer Service Team Leader to join our fast-growing company. You will lead and inspire our service team to provide exceptional customer service experience for our participants. At MyIntegra, Team Leader - Customer Service is primarily responsible for. - Lead and manage a team of...