Front Office Manager

2 months ago

Sydney, Australia SeaLink K'gari (Fraser Island) Full time

The Opportunity

Are you ready for an adventure? We are seeking a dynamic, dedicated, and experienced Front Office Manager to lead our front office team. This role is perfect for a guest experience rockstar who thrives in a busy, fast-paced resort environment.

This isn’t just a job; it’s a lifestyle Get ready to embrace island life.

This role requires you to move and live on the island at Kingfisher Bay Resort.

 

About the Role

The Front Office Manager is responsible and accountable for overseeing the Front Office Administration and Reception operations where they need to set the standard for guest experience, engagement, presentation, and productivity. This key role is focused on guest experience within a very busy and friendly, team-oriented environment. Some Key responsibilities include:

  • Oversee Front Office Administration and Reception operations.
  • Ensure exceptional guest experience in a friendly, team-oriented environment.
  • Manage accommodation bookings, check-ins, counter service, and telephone inquiries.
  • Reconcile daily accounts and client billing.
  • Update daily incoming tour numbers for meals and accommodation.
  • Assist with back-office operations and notify the Accommodation Manager of any issues.
  • Induct and train staff to maintain consistent service levels.

About You

To excel in this role, you should possess the following qualities and qualifications:

  • Minimum 2 years of experience as a Front Office Manager in a 3-star or higher hotel/resort.
  • Proficient in using hotel booking software (e.g., Events Pro, SIHot, QuickTravel).
  • Experience in a fast-paced, ever-changing environment.
  • Self-motivated with the ability to work independently.
  • Keen attention to detail and problem-solving skills.
  • Professional service attitude with a “can-do” approach.
  • Current First Aid Certificate or willingness to obtain one.
  • Valid open driver’s license.
  • Legal right to live and work in Australia.
  • Knowledge or experience with Accor properties (desired).

The Benefits - conditions apply

Living and working on K'gari is an experience like no other, and we’ve got some sweet perks to make it even better:

  • Affordable island living with accommodation, meals, and Wi-Fi included.
  • Annual $1,000 SeaLink Employee Travel Allowance.
  • Exclusive discounts: 25% off resort dining, bars, retail, and spa.
  • Employee training programs and recognition awards.
  • Free K’gari Explorer Tours and ferry rides to and from the island.
  • Convenient Transfers: Free ferry rides to and from the island—getting here is a breeze.
  • Wellness Perks: Access to our pool, staff gym, tennis courts, and more. Work-life balance at its finest

About Us

SeaLink Marine & Tourism is a world-class and Australian-owned operator, part of Kelsian Group Limited - an ASX200-listed international transport and tourism experience provider in Australia, Singapore and London. Incorporating Kingfisher Bay Resort, K’gari Beach Resort, K’gari Explorer Tours and SeaLink K’gari on World Heritage-listed Fraser Island, we deliver brilliant experiences to our domestic and international guests.

 

SeaLink K'gari (Fraser Island), is the world’s largest sand island, stretching over 120km. With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be.

 

How to Apply

If you are passionate about delivering top-notch service and ready to embrace island life, we want to hear from you Apply now and make your mark in our exceptional team.

Click APPLY and upload a copy of your resume and cover letter now 

 

Living and working in paradise… we can’t think of anything better

 

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.

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