Front Office Manager

6 months ago

Sydney, Australia Hilton Full time

Front Office Manager

Iconic 587-room Hilton Sydney is located in the heart of Sydney's CBD and is steps from Town Hall station and the QVB Light Rail stop. Amongst our operations, we are home to chefs hatted restaurant glass Brasserie, heritage listed Marble Bar and one of the largest Conferencing & Event spaces in Australia with over 4000 square meters of conferencing space.

As the Front Office Manager, a senior leader at Hilton Australasia's flagship hotel,you will be responsible for leading daily activities to ensure team members are well trained and managed, excellent guest experiences provided and performance targets met. Reporting into the General Manager directly, your specific responsibilities will include the following:

- Supervise day-to-day operations across the department ensuring standards are adhered to and maintained
- Monitor, analyse, and use guest satisfaction survey results to improve the hotel experience
- Ensure the Front Office teams work to maximise all revenue opportunities and promote up-selling initiatives across the department
- Deliver Hilton Honors loyalty program benefits and promote base membership growth
- Act as the hotel's Quality Assurance champion, ensuring compliance and successful audits
- Drive hotel wide and department specific performance target to ensure goals are achieved
- Develop individual and team skills, driving a high performing department
- Ensure training records are kept updated and planned training completed
- Ensure annual appraisals are conducted with all team members as means of motivation and development
- Ensure communication between Front Office and all other areas of the hotel is professional, efficient and thorough.
- Ensure all systems are kept up to date with accurate information and Brand standards are complied with fully.
- Adhere to company credit policies to ensure all expected revenues are secured
- Review, maintain and implement systems and procedures to ensure smooth and efficient operations
- Ensure closing procedures and daily reporting is accurate and in line with company policy
- Assist in the development of yearly budgets and adhere to departmental operating expenses as laid out in the plan/forecast.
- Prepare rosters and manage departmental payroll in line with budget and forecasts
- Ensure compliance with all Work, Health and Safety procedures within the department and wider hotel
- Be fully conversant with the Hotel Emergency and Evacuation procedures, ensuring all Front Office personnel are competently trained in such procedures and to conduct regular emergency procedure checks.

**WHAT WILL IT BE LIKE TO JOIN THE HILTON SYDNEY TEAM?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Joining an award winning Great Place to Work culture means:

- A competitive compensation package including annual bonus plan and complimentary gym membership
- A monthly dry cleaning allowance for your business wardrobe
- Free team member meals served fresh daily
- 100 discounted travel nights per year for you, your friends or family to enjoy at any of our 7000+ hotels located in 122 countries and territories around the world
- Food & Beverage discounts so you don't just stay when you travel but also enjoy dining experiences
- Flexibility so you can Thrive and make space for what matters most
- Working alongside an experienced and dynamic leadership team in our hallmark property, this role provides an exceptional opportunity for growth and Hilton career progression

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