Claims Administrator

2 months ago

Hobart, Australia Marsh Pty Ltd Full time

JLT act as the Fund Administration Agent (FAA) to the Tasmanian Risk Management Fund (the Fund).  The Department of Treasury and Finance (the Department) administers the Fund to provide a whole-of-government approach to funding and managing the insurable liabilities of inner Budget agencies.

Our team delivers services to the Fund and its Agencies through Executive account stewardship by the Senior Management Team and proactive management of claims, facilitated by our in-house Claims Management Team.

JLT is seeking a Claims Administrator to join our growing Workers Compensation team based in Hobart on a full-time permanent basis.

What can you expect?

The purpose of this role is to perform all administrative functions required in the claims process for all workers compensation claims, ensuring you deliver positive outcomes for the client and in line with the business objectives and agreed performance indicators.  This would include:

  • Data entry.
  • Claims lodgement.
  • Claims payments including follow ups on invoices.
  • Claims finalisation and file closures.
  • Other administration duties as required to service the fund.

In this role you will be responsible for:

  • Claims Payments.
  • Medical certificate recording.
  • Responsiveness to queries.
  • Quality Assurance.
  • Service Level Agreements.
  • Workers Compensation Claim Processes.
  • Assisting Claim Consultant.

What you need to have:

  • Minimum 1 -2 years’ experience in administration/data entry.
  • The ability to work in a small team environment.
  • Excellent communication and conflict resolution skills, displaying the ability to communicate with empathy, integrity and tact.
  • Attention to detail and the ability to manage competing deadlines and prioritise important tasks.
  • Superior computer literacy.

What makes you stand out:

  • Knowledge of Workers Compensation Act – Tasmania.
  • Knowledge of Workers Compensation Claims Handling. (desirable but not essential).

About Marsh:

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Marsh is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.

Please note: All offers of employment are contingent upon clear results of a thorough background check including criminal record check, previous employment history and financial stability. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.

Marsh is proud to be an accredited Family Friendly Workplace www.familyfriendlyworkplaces.com, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search “Marsh” under endorsed employers.

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