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Claims Administrator
2 months ago
We are seeking a highly organized and detail-oriented Claims Administrator to join our Workers Compensation team in Hobart. As a Claims Administrator, you will be responsible for performing all administrative functions required in the claims process, ensuring positive outcomes for our clients and aligning with our business objectives.
Key Responsibilities- Claims Payments: Process and manage claims payments, including follow-ups on invoices.
- Medical Certificate Recording: Accurately record and manage medical certificates related to claims.
- Responsiveness to Queries: Respond promptly and professionally to queries from clients and stakeholders.
- Quality Assurance: Ensure all claims processes are followed accurately and efficiently.
- Service Level Agreements: Monitor and maintain service level agreements with clients and stakeholders.
- Workers Compensation Claim Processes: Assist in the development and implementation of workers compensation claim processes.
- Assisting Claim Consultant: Provide administrative support to the Claim Consultant as needed.
- Minimum 1-2 years' experience in administration/data entry.
- Ability to work in a small team environment.
- Excellent communication and conflict resolution skills, with the ability to communicate with empathy, integrity, and tact.
- Attention to detail and ability to manage competing deadlines and prioritize important tasks.
- Superior computer literacy.
- Knowledge of Workers Compensation Act – Tasmania.
- Knowledge of Workers Compensation Claims Handling (desirable but not essential).