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Claims Administrator

2 months ago


City of Hobart, Australia Marsh Full time
About the Role

We are seeking a highly organized and detail-oriented Claims Administrator to join our Workers Compensation team in Hobart. As a Claims Administrator, you will be responsible for performing all administrative functions required in the claims process, ensuring positive outcomes for our clients and aligning with our business objectives.

Key Responsibilities
  • Claims Payments: Process and manage claims payments, including follow-ups on invoices.
  • Medical Certificate Recording: Accurately record and manage medical certificates related to claims.
  • Responsiveness to Queries: Respond promptly and professionally to queries from clients and stakeholders.
  • Quality Assurance: Ensure all claims processes are followed accurately and efficiently.
  • Service Level Agreements: Monitor and maintain service level agreements with clients and stakeholders.
  • Workers Compensation Claim Processes: Assist in the development and implementation of workers compensation claim processes.
  • Assisting Claim Consultant: Provide administrative support to the Claim Consultant as needed.
Requirements
  • Minimum 1-2 years' experience in administration/data entry.
  • Ability to work in a small team environment.
  • Excellent communication and conflict resolution skills, with the ability to communicate with empathy, integrity, and tact.
  • Attention to detail and ability to manage competing deadlines and prioritize important tasks.
  • Superior computer literacy.
Preferred Qualifications
  • Knowledge of Workers Compensation Act – Tasmania.
  • Knowledge of Workers Compensation Claims Handling (desirable but not essential).