Product Support Advisor

1 month ago

Mount Isa City, Australia 9885 SMC Australia Full time

Sandvik Mining and Rock Solutions

Product Support Advisor – Mount Isa

Our Company and Culture

Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.

Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

We recognize that our strength lies in diversity, and we are committed to fostering a workplace that values inclusion, fairness, and respect. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Join us at Sandvik, where we are dedicated to delivering excellence and innovation in the mining and construction industries.

The role

Engage with various tiers within the customer organization, aiming to enhance the functionality and reliability of equipment while be conscious of costs. As a representative of Sandvik, the role involves facilitating communication between Sandvik and the customer to deliver exceptional customer service and support. The role also includes collaborating with the customer’s Maintenance Management Team to improve the performance of Sandvik's equipment.

Areas of responsibility

Managing the Service Support to accomplish the goals and objectives of the business. Managing the daily requirements and engage the relevant departments of the business to provide a high level of customer service satisfaction. Developing direct customer relationships. Enhance existing Site Service by providing input into strategic plans for the continued expansion of the business. Facilitation of coaching and mentoring of site technical staff. Assist in root cause failure analysis. Function as first line support for helpdesk issues & technical support in Sales Area. Identify and support with continuous improvement initiatives. Bulletin Administration and Support. Assist Planning department in the optimisation of maintenance strategy development. Collect technical feedback and provide feedback to Product Masters/EQ Division Product line.

Your profile

Heavy Duty Mechanical trade qualification as a minimum requirement. Current driver’s license and the ability to work away from home on a FIFO roster. Knowledge and experience with Sandvik equipment, as well as training and experience with maintenance and fault finding. High level of initiative, drive and determination to achieve goals and targets set for customer satisfaction.  Computer Systems Literacy is essential.  Understanding of Mine Health and Safety Regulations. 

Agencies need not apply.

What we offer

Join us for an exciting career with endless opportunities Our company offers a variety of benefits that will make you eager to start your next adventure.

Work from the comfort of your own home with our flexible work arrangements and take advantage of our Employee Benefits Program which includes options for salary sacrifice. You'll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future.

As a part of our team, you'll be eligible for our Company Performance Bonus scheme, recognizing your hard work and dedication to the company's success. Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty.

We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.

Don't miss out on the opportunity to be a part of our dynamic and rewarding team. Apply now to start your exciting career with us

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

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