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Customer Support Advisor

3 months ago

Mount Gambier, Australia Brandt Tractor Full time

Are you ready to start your next chapter with a leading business?

Brandt have an opportunity for a Customer Support Advisor to join our Mount Gambier Branch in the parts department.

About the role:

As a Customer Support Adviser, you will be responsible for proactively reaching out to customers, provide information on Brandt parts and services, and ensure a seamless service experience. If you have a passion for agriculture equipment, an excellent communicator, passion for customer service and sales, we invite you to apply for this exciting opportunity.

  • Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
  • Meet and exceed sales targets and key performance indicators (KPI's) related to parts and service sales.
  • Assist customers in identifying their parts and service needs accurately.
  • Provide detailed information on Brandt parts, pricing, and service options.
  • Collaborate with service team to schedule appointments and allocate resources efficiently.
  • Assist the customers in understanding the importance of routine maintenance and recommend appropriate service on the equipment needs.
  • Maintain accurate records of customer interactions, orders, and service history in our CRM system.
  • Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships.
  • Stay update on the latest Brandt product releases, service offerings and industry trends.

About us:

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It's our mission to enable our customer's success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.

At Brandt, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success.

About you:

If you have a passion for agriculture equipment, excellent communicator, passion for customer service and sales, we invite you to apply for this exciting opportunity.

  • Previous Sales experience in similar industry preferred.
  • Previous skill in outbound customer service, Telemarketing, or sales roles.
  • Strong knowledge of agriculture equipment parts and service.
  • Excellent communication and interpersonal skills.
  • Ability to build report and maintain positive relationships with customers.
  • Results driven with focus on achieving sales targets.
  • Proficiency in computer systems and software used in customer relationships management (CRM)
  • Ability to work independently and as part of a team.
  • Strong organisational and time management skills.
  • Ability to Plan, develop, and communicate territory coverage to maximize sales potential.
  • High school diploma or equivalent. Heavy equipment industry technical training or Certification is a plus.
  • Ability to travel within the territory and work flexible hours.
  • A valid driver's license and clean driver's record are required.

What we offer:

  • Attractive remuneration package
  • Opportunity to be pivotal in the growth and success of our Business.
  • Ongoing Training & Development
  • Advancement Opportunities
  • Employee Assistance Program

ARE YOU READY TO GROW YOUR NEW CAREER WITH BRANDT? APPLY NOW