Customer Service Specialist

3 weeks ago


Macquarie Park, Australia WOW Recruitment Full time

WOW Recruitment  are seeking a Customer Service Specialist for our Medical Logistics based client in  Macquarie Park. Our client is an industry leader, who have built a fanastic reputation by partnering with medical device companies, hospitals, clinics and other allied healthcare providers to fulfill operating needs in a simple and user-friendly way. This role is an onsite position with the working hours on a rotating roster once fully trained. (day shifts and afternoon shifts available)

  • $65k + Super
  • Macquarie Park 
  • Onsite position
  • Bonus structure in place for achieving KPIS
  • Immediate start
  • Free gym membership
  • Fantastic career progression opportunities 
  • Medical or Logistics experience is higly advantageous

You will be:

  • Answering up to 30 calls each day 
  • Booking and amending orders and communicating changes with involved parties
  • Ensuring accurate and timely data entry into the operating system
  • Responding to customer queries 
  • Maintaining relationships with carriers and customers
  • Providing general administration and operational support
  • Contributing to the improvement of policies and procedures

Skills required:

  • Permanent Resident of Australia
  • Minimum 2 years’ experience in a customer service/call centre role
  • Medical receptionist / call centre operator experience is higly advantageous 
  • Logistics experience preferred but not required
  • Strong verbal and written communication skills
  • Ability to handle multiple tasks and effectively prioritise workload
  • Taking ownership of tasks and following them through to completion

Benefits:
 

  • Open, fun office environment
  • Social events once per month
  • Growing business
  • KPI Bonus 
  • Career progression across departments
  • Social and supportive environment
  • Free gym membership
  • Birthday leave

Does this sound like you?  Click APPLY to reach out to Emily today We are currently shortlisting



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