Customer Experience Specialist

5 months ago

Macquarie Park, Australia AstraZeneca Full time

**About AstraZeneca**

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies.

Our Commercial Excellence team plays a lead role in driving transformation initiatives within AstraZeneca. We are investing in digital, data, and innovation to further fuel our growth and are recruiting a Customer Experience Specialist to support the Head of Customer Strategy in delivering our customer vision to secure growth by designing human centred experiences that differentiate AstraZeneca from our competitors.

This is a great entry-level role that’s perfect for someone who is customer obsessed, ready for a new challenge and comfortable working enterprise-wide to make a difference in the lives of healthcare professionals and their patients.

**What **you’ll** do**

As the Customer Experience Specialist you will support the Head of Customer Strategy in delivering our customer vision to secure growth by designing human centred experiences that differentiate us from our competitors. This is an opportunity to find new and innovative ways to create experiences that follow the science as much as our medicines do. You will champion a more customer-centric approach across all our business units and functional teams by identifying opportunities to improve both our customer and employee experiences across all channels and platforms.

**Essential for the role**
- Bachelor’s degree (or related) in Commerce, Marketing or Business administration
- Ability to interpret data and convert insights to opportunities.
- Highly organised - ability to handle multiple complex projects at the same time
- Ability to work collaboratively with people at all levels and passionate to drive outcomes in the interest of our customers
- Excellent oral, written, presentation and facilitation skills—able to explain complex concepts clearly to a variety of audiences

**Desirable for the role**:

- Omnichannel marketing campaign planning experience over multiple brands
- Understanding of how to leverage IT platforms and tools to improve the CX and UX, including Salesforce, Qualtrics, Power BI and Digital tools
- Experience in training and development of functional teams

Big change brings countless opportunities. Here you’ll have the opportunity to develop, grow and future-proof your career. Embrace the chance to try out new areas and push forward self-learning. We draw on the brightest minds and learn from the best as we interact across the entire healthcare ecosystem.

**So, **what’s** next**?**
- Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you.
- Are you ready to bring new ideas and fresh thinking to the table? Brilliant We have one seat available, and we hope it’s yours
- If you’re curious to know more please reach out to Sharmia Bakar.

**Where can I find out more?

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