Customer Service Representative

7 months ago


Macquarie Park, Australia ARB Corporation Ltd Full time

At ARB, were not just a brand; we’re a lifestyle. Our passion for off-road adventures drives us to innovate and create products that enhance the customer journey. As an ASX top 100 company with +2200 employees globally, we take pride in our commitment to excellence. Our reach spans across 100 countries, supported by regional offices in the USA, Europe, Thailand, New Zealand, and the Middle East. Our reputation has been built on high-quality products, with services delivered by people who are passionate about quality, reliability and practicality.

GoActive Outdoors is a subsidiary of the ARB Group, and is the exclusive importer and distributor of Thule Sport & Cargo and Active with Kids range of products. GoActive Outdoors is also the exclusive importer and distributor of Konig tyre chains.

We are currently seeking a Customer Service Representative who will be the primary point of contact for customers seeking technical assistance with GoActive distributed products. You will utilise your technical expertise and exceptional communication skills to resolve customer inquiries, troubleshoot technical issues, and provide timely and effective solutions.

**Key Responsibilities**:

- **Technical Troubleshooting**:Diagnose and resolve technical problems related to products or services.
- **Product Knowledge**:Develop a great understanding of the company's products to provide accurate information to customers.
- **Documentation**:Maintain detailed records of customer interactions, technical issues, and resolutions via our CRM platform.
- **Collaboration**:Collaborate with cross-functional teams, including product development, engineering, and quality assurance, to escalate complex technical issues and ensure timely resolution.
- **Customer Education**:Educate customers on product usage, best practices, and troubleshooting techniques.

**About you**:

- Experience in a technical sales or retail sales role.
- Strong technical aptitude and ability to quickly learn new technologies.
- Excellent communication skills with a customer-centric approach.
- Proficiency in troubleshooting product repairs and consumer issues.
- Familiarity with CRM systems and ticketing software for managing customer inquiries.
- Strong attention to detail and organizational skills.
- Ability to work independently and collaboratively in a fast-paced environment.

This is a great opportunity for the right individual to join Australia's leading off-road equipment specialist and be part of a globally expanding organisation.

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance
- Referral program

Schedule:

- Day shift

Application Question(s):

- What is your expected salary?

**Experience**:

- Technical sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person



  • Macquarie Park, Australia Page Personnel Full time

    Macquarie Park location - onsite parking and close to public transport - Fun, collaborative team culture **About Our Client**: As a Customer Service Representative, your mission is to deliver exceptional customer experiences while upholding company policies within the bounds of regulations. You'll be the driving force behind a service that's not only...


  • Macquarie Park, Australia Mayday Recruitment Full time

    Liaise with patients, doctors + representatives | Inbound customer service - 12 months with a view to go permanent - Flex working between home & Macquarie Park - Free onsite parking! Join this hugely successful global leader in medical technology, who has been named one of Australia’s Best Places to Work! A market leader in the medical industry, you will...


  • Macquarie Park, Australia Healthcare Professionals Group Full time

    **Benefits** - Global medical device company - Temporary contract with potential for a permanent position - $36-$38.50 per hour - Hybrid working model - office located in Macquarie Park 2113 - Parking onsite **About the company** A well-established global healthcare company with a passion for providing innovative equipment. Our client looks to provide...


  • Macquarie Park, Australia Alcon Full time

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...


  • Macquarie Park, Australia MSD Full time

    The Customer Service Representative role provides effective and consistent support to the business and our customers in matters related to the ordering and delivery of products. This role resides within Commercial Operations and the role reports to the Customer Service Manager. **WHAT YOU WILL DO** Your responsibilities will include, but are not limited...


  • Macquarie Park, Australia Healthcare Professionals Group Full time

    **Benefits** - Be a part of a global pharmaceutical organisation - Macquarie Park 2113 location, close to transport links - Generous salary + annual bonus - Onsite parking - Fantastic team & culture **About the company** Work for a global animal health company operating providing essential medications. Our client looks to provide effective treatments...


  • Macquarie Park, Australia Alcon Full time

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...


  • Macquarie Park, Australia Alcon Full time

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...


  • Macquarie Park, Australia BD Full time

    **Job Description Summary**: Great opportunity for someone to join our team on a 12 month fixed term contract as a Customer Service Representative. **Purpose of role**: **Responsibilities**: - Answering customer enquiries relating to product information, pricing, stock availability and order shipment tracking. - Processing of customer orders and sample...


  • Macquarie Park, Australia Healthcare Professionals Group Full time

    **Benefits** - Be a part of a global medical device organisation - 6 month contract - Macquarie Park location 2113 - once trained in role potential to work from home and office - Parking on-site - Paying $32 - $35 per hour - immediate start **About the company** Our client is a Global Medical Device company with a forward thinking and service driven...


  • Macquarie Park, Australia Healthcare Professionals Group Full time

    **Benefits** - Global medical company - 3-month contract with possibility for extension - Hybrid working - Parking on-site - $36-38.00 per hour - Macquarie Park 2113 - Liaising between multiple internal and external stakeholders **About the company** Join a global medical device company, with an innovative and forward thinking approach to the healthcare...


  • Macquarie Park, Australia Healthcare Professionals Group Full time

    **Benefits** - Be a part of a global medical device organisation - Permanent role opportunity located in the heart of Macquarie Park - Competitive Salary - Hybrid working **About the company** Work for a global medical device company operating across advanced devices for medical professionals across the globe. Our client looks to provide effective &...


  • Macquarie Park, Australia Healthcare Professionals Group Full time

    **Benefits** - Be a part of a global pharmaceutical organisation - Located in Macquarie Park 2113 - 6-month contract with potential to extend - $30 per hour **About the company** Work for a global medical device company operating across advanced devices for medical professionals across the globe. Our client looks to provide effective treatments quickly and...


  • Macquarie Park, Australia Healthcare Professionals Group Full time

    **Benefits** - Global diagnostics company - $38-40 per hour - Macquarie Park location, onsite parking and close to transport links - Onsite Barista - WFH 1 day per week - 6 month contraction, possibility of extension - ASAP start **About the company** Join a global medical device company, with an innovative and forward thinking approach to the healthcare...


  • Macquarie Park, Australia Healthcare Professionals Group Full time

    **Benefits** - Be a part of a global medical device organisation - Permanent role opportunity located in the heart of Macquarie Park - $70,000 + Super - Hybrid WFH - Parking on site - Annual Bonus **About the company** Work for a global medical device company operating across advanced devices for medical professionals across the globe. Our client looks to...


  • Macquarie Park, Australia Healthcare Professionals Group Full time

    **Benefits** - Be a part of a global medical device organisation. - Temporary casual role opportunity - Located in the heart of Macquarie Park, close to station and parking on site. - $40 per hour + Super. - Parking on site - Honest flexible working arrangement. *** **About the company** Work for a global medical device company operating across advanced...


  • Macquarie Park, Australia Healthcare Professionals Group Full time

    **Benefits** - Located in Macquarie Park 2113 with on-site parking - 12 month contract - Paying $65,000 + Super + 10% Completion Bonus - Supportive culture, offering solid training and induction programme **About the company** Work for a global healthcare company in eye care working and developing innovative devices and medicines to serve the full life...

  • Customer Service

    6 months ago


    Macquarie Park, Australia Healthcare Professionals Group Full time

    **Benefits** - Leading Pharmaceutical organisation with a large global presence. - Recognised as an award-winning employer of choice with an employee recognition program. - Parking on site - Macquarie Park. - Supportive team, ongoing training, and development. - Permanent full time position. **About the company** Our client, a well renowned global...

  • Customer Service

    7 months ago


    Macquarie Park, Australia Healthcare Professionals Group Full time

    **Benefits** - Leading Pharmaceutical organisation with a large global presence. - Recognised as an award-winning employer of choice with an employee recognition program. - Parking on site - Macquarie Park. - Supportive team, ongoing training, and development. - Permanent full time position. - $70,000 - $75,000 + Super **About the company** Our client, a...


  • Macquarie Park, Australia ARB Corporation Ltd Full time

    At ARB, were not just a brand; we’re a lifestyle. Our passion for off-road adventures drives us to innovate and create products that enhance the customer journey. As an ASX top 100 company with +2200 employees globally, we take pride in our commitment to excellence. Our reach spans across 100 countries, supported by regional offices in the USA, Europe,...