Customer Service Specialist
2 weeks ago
Oceana International is one of Australia’s most innovative and dynamic importers and wholesalers. From humble beginnings in 2005, we have quickly become one of the fastest growing importers in the country. Our extensive range of brands includes party and giftware, homewares and greeting cards.
Due to significant growth, an excellent opportunity has become available to work with us.
We are looking for a talented Customer Service Specialist person with excellent attention to detail, problem solving skills and technical software knowledge.
The successful applicant will be responsible for ensuring the customer service process of the business runs smoothly for both employees and customers.
**What is required for the role**
- Understand current software - NETSUITE (essential)
- Computer skills - outstanding keyboard skills and computer usage
- Warehouse and credit claim workflows
- Basic understanding of IT hardware
- English communication and Superb phone manner
- Speaking to high volume of customers daily
**What knowledge is required for the role**
- Demonstrated experience in high level of administration
- Familiar with NetSuite, Zendesk, Mailchimp, Soti, Commerce Vision, Office 365, Pepperi, Zapier and Canva
- Demonstrated analytical and problem-solving skills including the ability to analyse and interpret requirements and information from sources
- Importing and distribution knowledge
- How to deal with all types of customers on a daily basis
- Be exceptionally a fast thinker and navigate through multi software's
This position is based at our Wetherill Park head office 8.30am - 5pm Monday to Friday Full time.
**Salary**: $55,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
**Experience**:
- Outbound call centre: 2 years (preferred)
- Customer service: 2 years (preferred)
- NetSuite: 1 year (preferred)
Work Authorisation:
- Australia (preferred)
Expected Start Date: 17/04/2023
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