Service Contracts Specialist
4 weeks ago
**Job Description Summary**: Great opportunity for a Service Contracts Specialist to join our team. This is a permanent opportunity in Macquarie Park.
**Purpose**: The Service Contracts Specialist role is to ensure that all service level agreements and contracts are managed in CRM and administer the contracts related activities. Develop strong relationships with all functions at BD ANZ to ensure delivery of an outstanding customer experience and provide support across all functions when needed.
**Main Responsibilities**
- Maintenance of the Contracts Database, Contracts tracker by liaising with the associates within the organization
- Manage service level agreements in SAP CRM and Smax
- Contracts Reporting
- Preparation, coordination, and management of new service agreements.
- Invoicing customers and filing in accordance with the needs of the customer support department
- Archiving of documents and records when required.
- Preparing quotes and follow up.
- Ensuring customer purchase orders are processed within departments KPI’s
- Highly effective project and time management skills, providing phone support, performing office tasks and other similar duties.
- High attention to detail with excellent proof-reading ability
**Job Requirements**
- Minimum of 2 years’ experience in a similar role
- Experience using an ERP system such as SAP (Essential)
- CRM tool Salesforce and Service max is desirable
- Proficient in the use of Microsoft office suits specially in Excel (Essential)
- Well-developed communication and interpersonal skills with ability to build and maintain relationships with both internal and external customers
- An understanding of the contracts process
- Ability to work autonomously and as part of a team
- High level of initiative and a good eye for detail
- Well organized and ability to multitask to meet deadlines in a high-volume transaction department by managing and prioritizing tasks
- Focused on delivering quality outcomes
**Culture and Benefits**
We are **the makers of possible**
BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and its no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a **maker of possible **with us
**How To Apply**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
**Primary Work Location**: AUS Sydney - North Ryde
**Additional Locations**:
**Work Shift**:
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