Customer Service Specialist

2 weeks ago


Macquarie Park, Australia Efiniti Telecommunications Services Full time

**Job description**:
**Efiniti Telecommunications Services** is a lead supplier of professional services in the Telecommunications and Information & Communications Technology (ICT) industry. Efiniti is an Australian-owned and based company that specialises in these fields across three business sectors — Carrier & ICT, Corporate & Government, and Technology Vendor.

**Location**:

- Macquarie Park NSW, 2113

**Key Accountabilities**:

- Talk to our customers about technical support, installation and provisioning queries and requests.
- Co-ordination and management of transition activities required to migrate customers to new products and technology.
- Establish communication and develop relationships with customers and stakeholders.
- Liaise with other departments to provide solutions for customers regarding telecommunication service requests and queries.
- Promote and facilitate effective cross team communication.
- Utilise internal systems to create portfolios to monitor progress and to meet reporting requirements.
- Identify customer service requirements and relevant details to ensure accurate provisioning of customer work orders.

**Who we’re looking for**

Qualifications & Other skills:

- Excellent customer service skills, with the ability to provide an exceptional user experience.
- Strong communications skills, both written and verbal, including a personable and professional phone manner and the ability to explain technical issues using non-technical language.
- Highly motivated and possess a positive attitude.
- Highly organized with strong attention to detail, accuracy, and time management skill.
- Ability to quickly adapt to a rapidly changing work environment.
- Proficient in operating a computer system and other office essential software such as Microsoft Office Suits.
- Experience in similar role is preferred but not compulsory.
- High school diploma or equivalent; college degree preferred.

**Why apply?**

Reasons why we think this is a great role include:

- Competitive salary
- Opportunities for growth and career progression
- Join a dynamic and supportive team

**Job Type**: Contract
Contract length: 12 months

Schedule:

- Monday to Friday

Work Location: In person

Expected Start Date: 18/07/2023



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