IT Service Desk Analyst

2 months ago

North Ryde, Australia FREEDOM Full time

About this role

Why You'll Be Excited About This Role

As an IT Service Desk Analyst at Freedom, you'll play a crucial role in keeping our operations running smoothly. You'll be the go-to person for solving tech issues, ensuring our team can focus on what they do best – creating amazing experiences for our customers.

Your problem-solving skills will shine as you tackle diverse challenges across our systems and applications. You'll work with cutting-edge business tools, constantly expanding your knowledge and staying ahead in the fast-paced world of retail technology.

How This Will Transform Your Career

Gain extensive knowledge across a wide range of systems and business applications, setting you up for future roles in IT management or specialisation. Work under a leader focused on developing and training their team, with implemented outsourced training to boost your skills. Enjoy clear growth paths within the team. As others advance, you'll have opportunities to step up and take on more responsibility. Build a strong foundation in retail IT, opening doors to roles in application management or other exciting areas of the business

Why You'll Like Working Here

At Freedom, a Certified Great Place to Work, we believe our success stems from our people. Here's why you'll love being part of our team:

Join a culture of honesty, transparency, and recognition where your contributions are valued Attend monthly themed pop-up Town Halls to connect with wider teams and feel part of our community Enjoy a generous 25% staff discount on all Freedom products, including sale items Benefit from a competitive salary package, including superannuation

What You'll Be Working On

As our IT Service Desk Analyst,

Deliver high-quality IT support to all internal users via phone, teams and email. Responsible for quick resolution of all IT support issues and requests. Log and track all support issues and requests in our ticketing tool, ensuring nothing falls through the cracks. Respond to customer queries in line with defined SLAs, maintaining our high standards of service. Provide after-hours support on a monthly rotation, ensuring our systems are always covered. Satisfactory resolution of calls logged with the IT Service Desk.

What Type of Person Will Succeed

We're on the lookout for a dynamic, tech-savvy individual who thrives in a fast-paced environment and is passionate about delivering exceptional IT support. The ideal candidate for this role will bring:

Has at least 6 months to 1 year of experience in a similar IT support role. Excellent communication skills to explain technical concepts clearly to non-technical staff. Intermediate Office 365 experience to support our core productivity tools. Experience supporting remote workers. A heavy focus on customer service and a drive for continuous service improvement. Infinity RMS experience is a plus, but not essential – we're happy to train the right person.

How to Apply

We're excited to grow our team and would love to learn more about you. To apply for this opportunity, please click the ‘apply now' button and send us:

A copy of your resume highlighting your relevant experiences and skills.

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