Service Desk Manager

3 weeks ago

North Ryde, Australia Downer Group Full time

As a Service Desk Manager, you will be responsible for leading and managing the service desk team to provide timely and effective support to end users and customers. You will oversee the day-to-day operations of the service desk, including incident management, service request fulfillment, and escalation management, to ensure the delivery of high-quality services and exceptional customer satisfaction. This role requires strong leadership skills, technical expertise, and a commitment to delivering excellent customer service.
- Bachelor's degree in information technology, computer science, or a related field; relevant certifications (e.g., ITIL, HDI) are advantageous.
- Minimum 5 years experience in service desk management or leadership roles, with a track record of successfully leading and managing service desk teams in enterprise environments.
- Excellent leadership and management skills with the ability to inspire, motivate, and develop a team of service desk analysts to deliver exceptional customer service.
- Experience with service desk tools and software, such as ServiceNow, Remedy, or Jira Service Management, for incident management, service request fulfillment, and knowledge management.
- Excellent communication and interpersonal skills with the ability to effectively communicate with stakeholders at all levels of the organisation.
- Ability to work effectively in a fast-paced environment, prioritize tasks, and manage multiple priorities and deadlines.
- Strong problem-solving skills with the ability to analyze complex issues, identify root causes, and develop effective solutions to enhance service quality and efficiency.
- Commitment to continuous learning and professional development, with a desire to stay current with emerging trends and best practices in service desk management and IT service management.

Downer offers employees a range of career support programs, wellbeing packages and financial benefits, available through us and our selected partners, including:

- ASX listed company; known for career planning and progression opportunities
- Work from home 3 days a week
- North Ryde office - drive to work & Childcare Centre in the same building, with preferential acceptance
- EAP Program, Salary sacrifice superannuation;
- Banking, vehicle, and travel & accommodation discounts Discounts on technology products; and

  • Service Desk Analyst

    3 days ago

    North Ryde, Australia FREEDOM Furniture Full time

    Who we are Take a seat at Freedom, the home of innovation, empowerment, and opportunity. For more than 40 years, we've continued to deliver on our promise: to make beautiful things for the home available to everyone. Our company is about our people, so honesty, transparency and recognition are at the heart of how we work. Spend your day inspired to grow,...

  • IT Service Desk Analyst

    3 weeks ago

    North Ryde, Australia FREEDOM Furniture Full time

    Who we are Take a seat at Freedom, the home of innovation, empowerment, and opportunity. For more than 40 years, we've continued to deliver on our promise: to make beautiful things for the home available to everyone. Our company is about our people, so honesty, transparency and recognition are at the heart of how we work. Spend your day inspired to grow,...

  • Service Desk Advisor X 2

    1 month ago

    North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL - Hourly rate: From $48.29 - $52.04 per hour (HEW Level 4) plus 10.5% superannuation - Appointment Type: 2 x casual roles - Location: Macquarie University, North Ryde THE ROLE IT Service Desk within Information Technology provides a first point of contact for MQ staff and students. We provide various service delivery modes including a...

  • Service Desk Manager

    2 weeks ago

    Altona North, Australia Prixcar Services Full time

    PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 35 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport...

  • Service Desk Manager

    2 weeks ago

    Altona North, Australia Prixcar Services Full time

    PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 35 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport...

  • Service Desk Officer

    3 weeks ago

    North Ryde, Australia Downer Group Full time

    Are you passionate about Customer Service and have experience in Accounts Payable? If so, a Full-Time Permanent opportunity has become available within our Business Services Centre (BSC) here at Downer for an Accounts Payable Service Desk Officer. The position can be based either Australia or New Zealand. Our Business Services Centre (BSC) provides...

  • IT Service Desk Manager

    6 days ago

    North Sydney, Australia Uplinx Advanced Services Full time

    **About Us**: Uplinx Advanced Services is a fast-growing organization providing consulting, implementation and support services to government, health and large enterprise clients and multi-national companies in Australia. **The Role**: - A postgraduate qualification in Information Technology or Information Systems is a must. - Certification or relevant...

  • IT Service Desk

    7 days ago

    North Melbourne, Victoria, Australia Clicks IT Recruitment Full time

    We have a temporary part time position minimum 4 days per week came for service desk officer role. Immediate start and initial contract will be for 6 months with view to extend.BAU support (In-person / off-site when required)Experience in O365 administration, AD, Exchange admin center, Zoom, Remote Supports toolsRoster Shifts (7.30 AM- 4.00 PM or 8 AM to...

  • IT Help Desk Specialist

    3 weeks ago

    North Ryde, Australia CSR Full time

    CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. Our purpose is ‘Building solutions for a better...

  • Service Desk Consultant

    4 weeks ago

    North Lakes, Australia DFP Recruitment Services Full time

    **Job description**: We have an exciting opportunity to join our client in the automotive industry as a **Service Desk Consultant.** If you’re passionate about service excellence and want to work in an organisation that is rapidly expanding globally, we want to hear from you. **About the role** Reporting to the Service Desk & Customer Experience...

  • Service Desk Consultant

    8 hours ago

    North Lakes, Australia DFP Recruitment Services Full time

    **Job description**: We have an exciting opportunity to join our client in the automotive industry as a **Service Desk Consultant.** If you’re passionate about service excellence and want to work in an organisation that is rapidly expanding globally, we want to hear from you. **About the role** Reporting to the Service Desk & Customer Experience...

  • Service Desk Consultant

    3 weeks ago

    North Lakes, Australia DFP Recruitment Services Full time

    **Job description**: We have an exciting opportunity to join our client, a global technology company in Dealer Management Systems, as a **Service Desk Consultant.** *** If you’re passionate about service excellence and want to work in an organisation that is rapidly expanding globally, we want to hear from you. **About the role** *** Reporting to the...

  • Hotel Front Desk Night Auditor

    3 days ago

    North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL Seeking for a hands-on Front Desk Night Auditor responsible for the delivery of all front desk tasks and first point of contact for all guests on site particularly from 11pm to 7am. THE ROLE We currently have an exciting opportunity for a Full Time Hotel Front Desk Night Auditor to join our Hotel and Conferencing team. This will be a great...

  • IT Help Desk Specialist

    2 months ago

    North Ryde, Australia CSR Full time

    CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. Our purpose is ‘Building solutions for a better...

  • IT Help Desk Specialist

    3 weeks ago

    North Ryde, Australia CSR Full time

    CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. Our purpose is ‘Building solutions for a better...

  • Service Desk Consultant

    4 weeks ago

    North Lakes, Australia DFP Recruitment Services Full time

    **Job description**: We have an exciting opportunity to join our client in the automotive industry as a **Service Desk Consultant.** *** If you’re passionate about service excellence and want to work in an organisation that is rapidly expanding globally, we want to hear from you. **About the role** *** Reporting to the Service Desk & Customer...

  • Service Desk Consultant

    3 weeks ago

    North Lakes, Australia DFP Recruitment Services Full time

    **Job description**: We have an exciting opportunity to join our client in the automotive industry as a **Service Desk Consultant.** If you’re passionate about service excellence and want to work in an organisation that is rapidly expanding globally, we want to hear from you. **About the role** Reporting to the Service Desk & Customer Experience...

  • Service Desk Consultant

    7 days ago

    North Lakes, Queensland, Australia DFP Recruitment Services Full time

    Job description:We have an exciting opportunity to join our client in the automotive industry as a Service Desk Consultant.If you're passionate about service excellence and want to work in an organisation that is rapidly expanding globally, we want to hear from you.About the roleReporting to the Service Desk & Customer Experience Manager, you will be an...

  • Service Desk Consultant

    1 week ago

    North Lakes, Queensland, Australia DFP Recruitment Services Full time

    Job description:We have an exciting opportunity to join our client in the automotive industry as a Service Desk Consultant.If you're passionate about service excellence and want to work in an organisation that is rapidly expanding globally, we want to hear from you.About the roleReporting to the Service Desk & Customer Experience Manager, you will be an...

  • Service Desk Analyst

    3 weeks ago

    North Sydney, Australia Data#3 Limited Full time

    **Job Summary**: - Data#3 is seeking an After-Hours Service Desk Analyst to join the Data#3 team in a fully remote, full-time night shift position. Date Listed: Job Ref: **Job Type**: **Location**: 13/02/2023 KAWI109739 Permanent North Sydney - **Fully remote / work from home**: - ** Permanent night shifts, 7pm-7am (AEST), 4 days on - 4 days off**: -...