Service Desk Specialist
4 months ago
About The Just Group
As one of Australia’s largest and most successful retailers, we pride ourselves on our talented and passionate people, our customer-first focus, and our ability to impact the ongoing success of our business. We are proud of our brand portfolio - Peter Alexander, Smiggle, Just Jeans, Jay Jays, Portmans, Dotti, and Jacqui E and their strong following, longevity, and proven success. Our store network spans six markets (Australia, New Zealand, Singapore, Malaysia, United Kingdom, and the Republic of Ireland) which are supported by highly regarded local and centralised teams; including our Support Office and National Distribution Centre based in Melbourne.About The Role
Reporting into the Service Desk Team Leader, this role will provide IT support to our Support Office and our retail store teams. This is an amazing opportunity for someone looking to take their first step into an entry level IT role. This is a permanent full-time position, working a rotating roster over 7 days, which include morning, afternoon and night shifts based at our Support Office located on St Kilda Rd.
Responsibilities
Receiving and responding to IT queries including trouble shooting scanner, POS system technical issues and a multitude of Support Office inquiries Ensure every phone query is dealt with professionally and accurately recorded in our system Escalate issues (where cannot be immediately resolved) to the Service Desk Manager and/or other support teams Keep customer across the status of issue and contribute to the education of business users Work with the Senior Service Desk Specialists and wider IT team to problem solve and follow up on queriesSkills & Experience
Ability to work in a fast-paced environment and manage high volume tasks Strong communication skills with the ability to establish relationships with stakeholders across all areas of the business Strong sense of integrity to ensure the information we provide is timely and accurate Passion for IT coupled with an appetite to learn and grow Tertiary studies in IT is advantageous but not essentialPerks
Generous discount to be used across all of our 7 brands, and access to our sample sales across all brands Central office location based on St Kilda Rd, with direct access to the picturesque Fawkner Park Work closely within a supportive and collaborative environment Opportunities to support your ongoing growth and development Experience working for an international company with 7 iconic Australian brands Bring your dog to workIf you are looking for an opportunity to grow with a business, then this opportunity is for you – apply now
-
Service Desk Specialist
1 week ago
Melbourne, Victoria, Australia Axiom Technologies Full timeAxiom Technologies is a global IT services partner supporting medium to large-scale enterprises. We are seeking a skilled Service Desk Specialist to coordinate activities and provide onsite/on-call assistance to end-users within our desktop computing environment.This role will involve identifying, investigating, and diagnosing issues, as well as providing...
-
IT Service Desk Engineer
2 weeks ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is currently working with a brilliant organization that has an exciting opportunity for an experienced IT Service Desk Engineer to join a great team.Working with a small team of IT specialists, you will be providing Level 1 support to users over the phone.Key Responsibilities:Providing IT support over the phoneProviding first-level support and...
-
Service Desk Specialist
5 days ago
Melbourne, Victoria, Australia First Focus Full timeJob DescriptionFirst Focus is a leading Managed Service Provider (MSP) in Australia, seeking an exceptional Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing remote support to a variety of environments, from 10 to 500 users, as a point of escalation and subject matter expert.Key...
-
Service Desk Specialist
2 months ago
Melbourne, Victoria, Australia Nexon Asia Pacific Full timeAbout Nexon Asia Pacific:Nexon Asia Pacific is a leading provider of digital solutions and customer care services. Our company is built on a unique blend of innovative technology and a customer-centric approach.Job Summary:We are seeking a highly skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be the first point of...
-
ICT Service Desk Specialist
1 week ago
Melbourne, Victoria, Australia Healthcare Australia Full timeJob Title: ICT Service Desk SpecialistWe are seeking a skilled ICT Service Desk Specialist to provide 24/7 first-level support to our Primary Health Services business.Key Responsibilities:Logging and managing to resolution emailed Help Desk requests.Logging and managing to resolution calls to the Help Desk.Maintaining a high standard of conduct and work...
-
Service Desk Specialist
2 months ago
Melbourne, Australia The Just Group Full time**Job no**: 788789 **Work type**: Full time **Location**: Melbourne - Central **Categories**: Information Technology **About The Just Group** As one of Australia’s largest and most successful retailers, we pride ourselves on our talented and passionate people, our customer-first focus, and our ability to impact the ongoing success of our business. We are...
-
Service Desk Specialist
1 week ago
Melbourne, Victoria, Australia Axiom Technologies Full timeAxiom Technologies is a global IT services partner supporting medium to large-scale enterprises. We are seeking a skilled Service Desk Specialist to coordinate activities and provide onsite/on-call assistance to end-users within our desktop computing environment.Key Responsibilities:Respond to customer issues through voice, email, and chat.Identify,...
-
Service Desk Specialist
2 months ago
Melbourne, Australia The Just Group Full timeAbout The Just Group As one of Australia’s largest and most successful retailers, we pride ourselves on our talented and passionate people, our customer-first focus, and our ability to impact the ongoing success of our business. We are proud of our brand portfolio - Peter Alexander, Smiggle, Just Jeans, Jay Jays, Portmans, Dotti, and Jacqui E and their...
-
Service Desk Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Talent International Full timeJob SummaryTalent International is seeking a skilled Service Desk Support Specialist to provide exceptional customer support and technical assistance to our clients. As a key member of our team, you will be responsible for analyzing incidents and service requests, providing direct customer support, and maintaining a strong customer focus.Key...
-
Service Desk Specialist
1 week ago
Melbourne, Victoria, Australia Axiom Technologies Full timeAxiom Technologies is a global IT services partner supporting medium to large-scale enterprises. We are seeking a skilled Service Desk Specialist to coordinate activities and provide onsite/on-call assistance to end-users within our desktop computing environment.Key Responsibilities:Respond to customer issues through voice, email, and chat.Identify,...
-
Service Desk Manager
1 month ago
Melbourne, Victoria, Australia Davies Collison Cave Full timeJob Title: Service Desk ManagerAt Davies Collison Cave, we are seeking a highly skilled Service Desk Manager to join our technology team. As a key member of our IT support team, you will be responsible for leading a small team of IT support specialists to deliver exceptional customer service to our end-users.Key Responsibilities:Lead the Service Desk team to...
-
ICT Service Desk Specialist
1 week ago
Melbourne, Victoria, Australia Healthcare Australia Full timeWe are seeking a skilled ICT Service Desk Specialist to provide 24/7 first-level support to our Primary Health Services business.Key Responsibilities:Logging and managing to resolution emailed Help Desk requests.Logging and managing to resolution calls to the Help Desk.Maintaining a high standard of conduct and work performance to promote Healthcare...
-
iManage Service Desk Support Specialist
1 week ago
North Sydney Council, Australia Clicks IT Recruitment Full timeAbout the RoleWe are seeking an experienced IT Support Technician to join our team as an iManage Service Desk Support Specialist. As a key member of our IT team, you will be responsible for providing technical support and assistance to our clients and staff.Key Responsibilities:Provide technical support and assistance to clients and staff via phone, email,...
-
Service Desk Manager
3 weeks ago
Melbourne, Victoria, Australia Davies Collison Cave Full timeJob Title: Service Desk ManagerAt Davies Collison Cave, we are seeking an experienced Service Desk Manager to lead our IT support team and deliver exceptional customer service to our end-users.Key Responsibilities:Lead a small team of IT support specialists to achieve excellent customer service outcomes.Develop and implement a standard operating procedure...
-
Service Desk Support Specialist
1 month ago
Melbourne, Victoria, Australia Equity Trustees Full timeAbout the RoleWe are seeking a highly skilled Service Desk Support Administrator to join our Technology & Projects team at Equity Trustees. As a key member of our team, you will play a pivotal role in delivering exceptional IT support and ensuring our systems run smoothly.Key ResponsibilitiesProvide expert technical support across all IT infrastructure and...
-
Service Desk Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Equity Trustees Full timeAbout the RoleWe are seeking a highly skilled Service Desk Support Administrator to join our Technology & Projects team at Equity Trustees.As a key member of our team, you will be responsible for delivering exceptional IT support, ensuring our systems are always running smoothly, and providing expert technical assistance to our staff.Key...
-
Service Desk Manager
2 months ago
Melbourne, Victoria, Australia Davies Collison Cave Full timeService Desk ManagerAt Davies Collison Cave, we are seeking a highly skilled Service Desk Manager to lead our IT support team. As a key member of our technology leadership group, you will be responsible for delivering exceptional customer service to our end-users, ensuring that their technical issues are resolved efficiently and effectively.Key...
-
IT Service Desk Analyst
5 months ago
North Melbourne, Australia Etainsolutions Full timeLocation: ** North Melbourne** Open To: **Australian Citizens** We are seeking service desk support Staff: In this team, You will be a vital player whose capability and drive. will see your career progress. We are looking for a real team player with a passion for IT Must have a proven understanding of: - ITIL and IT Service Desk & Onsite best...
-
Service Desk Manager
5 months ago
North Ryde, Australia Downer Group Full timeAs a Service Desk Manager, you will be responsible for leading and managing the service desk team to provide timely and effective support to end users and customers. You will oversee the day-to-day operations of the service desk, including incident management, service request fulfillment, and escalation management, to ensure the delivery of high-quality...
-
Service Desk Specialist
3 weeks ago
Melbourne, Victoria, Australia VISITS Full timeAbout VISITSAt VISITS, we're a leading National Managed IT and Cyber Security Services Provider, renowned for our exceptional IT and business outcomes. Our clients are mid-market and growing small businesses, including well-known Australian and publicly listed organisations.We pride ourselves on delivering positive customer experiences, leveraging a...
