Service Desk Manager

5 months ago

Altona North, Australia Prixcar Services Full time

PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage.

Over the last 35 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport services to both individuals and OEM customers.

**The Position**:
An exciting opportunity for a well-rounded IT professional to join our team as IT Service Desk Manager. This role will work closely with internal business stakeholders to ensure issues are managed appropriately and resolved in a timely manner.

We are seeking a motivated individual with strong technical skills to lead a small service desk team and deliver quality IT support to the Prixcar business nationally. Previous management experience is a positive but not essential as this is also a great opportunity for the right person to take that next step into a management position.

**What you will do**:

- Lead and mentor a small team with two Service Desk Operators.
- Oversee the day-to-day operations of the IT service desk, ensuring timely and high-quality support to end-users.
- Assign & monitor tickets. Act as escalation point and provide L2/L3 support when needed.
- Liaise with vendors and third-party providers for escalations and to resolve ICT issues.
- Collaborate with cross-functional teams to identify and implement process improvements, which enhance the efficiency and effectiveness of IT support services.
- IT department administration.

**What you will bring**:

- Bachelor Degree in Information Technology or other suitable qualification.
- Strong communication skills - this role is a key contact point between the IT department and the wider business as well as some key suppliers.
- Must have an in-depth knowledge of the Microsoft technology stack, including Entra, Windows OS, Office 365, and related admin tools.
- Knowledge or experience with Meraki, Mimecast, RingCentral, Okta, SOTI, and Intune is preferable but not essential.
- General knowledge of IT systems and infrastructure design, networking technologies and IT best practice guidelines.
- Ability to provide effective leadership skills in a complex, rapidly changing organisation.
- Ability to lead and deliver IT related projects and continual improvements.
- Excellent attention to detail and time management.
- Customer-centric individual who can handle stressful situations in a professional and effective manner.

**What we are offering**:

- Work-life balance, benefit from flexible working arrangements
- Be a part of supportive and friendly team
- Our X-Factor reward and recognition program, with financial incentives and overseas trips on offer
- Training and development through leadership and mentoring programs, lunch and learn sessions, Cadetships and Apprenticeships programs
- Exclusive benefits and discounts from our partners, employee referral program, service recognition
- Wellness: Employee Assistance Program, wellbeing day

If you would like to be part of a friendly team where you are appreciated for your contributions and share our values, we would love to hear from you

PrixCar is an employer of equal opportunity and encourages and values diversity and inclusion.

Prixcar values of **_Play_**, **_Passion_** and **_Care _**underpin everything we do. We PLAY as a team, provide service excellence with PASSION and we CARE for our people and customers. Join us and be part of our industry changing journey

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