Technical Support Specialist
1 month ago
About Freedom
Freedom is a dynamic retail company that believes in empowering its employees to deliver exceptional customer experiences. As an IT Service Desk Analyst, you will play a vital role in ensuring the smooth operation of our systems and applications.
Job Summary
We are seeking a skilled IT Service Desk Analyst to join our team. In this role, you will be responsible for providing high-quality IT support to internal users via phone, Teams, and email. You will resolve IT issues promptly, log and track support requests, and provide excellent customer service.
Key Responsibilities
- Deliver timely and effective IT support to all internal users
- Resolve IT issues efficiently and effectively
- Log and track support requests in our ticketing tool
- Provide exceptional customer service and respond to queries in line with defined SLAs
- Support remote workers and contribute to a positive work environment
Requirements
To succeed in this role, you will need:
- At least 6 months to 1 year of experience in a similar IT support role
- Excellent communication skills to explain technical concepts clearly
- Intermediate Office 365 experience to support our core productivity tools
- A strong focus on customer service and continuous service improvement
What We Offer
In return for your hard work and dedication, we offer a competitive salary package, including superannuation. You will also enjoy a generous 25% staff discount on all Freedom products, attend monthly themed pop-up Town Halls, and benefit from a culture of honesty, transparency, and recognition.
Salary
The estimated annual salary for this role is $65,000 - $80,000 AUD, depending on experience and qualifications.
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