IT Service Desk Analyst

1 month ago

North Ryde, Australia FREEDOM Furniture Full time

Why You'll Be Excited About This Role
As an IT Service Desk Analyst at Freedom, you'll play a crucial role in keeping our operations running smoothly. You'll be the go-to person for solving tech issues, ensuring our team can focus on what they do best - creating amazing experiences for our customers.
How This Will Transform Your Career
- Work under a leader focused on developing and training their team, with implemented outsourced training to boost your skills.
- Enjoy clear growth paths within the team. As others advance, you'll have opportunities to step up and take on more responsibility.

Why You'll Like Working Here
At Freedom, a Certified Great Place to Work, we believe our success stems from our people. Here's why you'll love being part of our team:

- Join a culture of honesty, transparency, and recognition where your contributions are valued
- Attend monthly themed pop-up Town Halls to connect with wider teams and feel part of our community
- Enjoy a generous 25% staff discount on all Freedom products, including sale items
- Benefit from a competitive salary package, including superannuation

What You'll Be Working On
As our IT Service Desk Analyst,
- Responsible for quick resolution of all IT support issues and requests.
- Log and track all support issues and requests in our ticketing tool, ensuring nothing falls through the cracks.
- Respond to customer queries in line with defined SLAs, maintaining our high standards of service.
- Provide after-hours support on a monthly rotation, ensuring our systems are always covered.
- Satisfactory resolution of calls logged with the IT Service Desk.

What Type of Person Will Succeed
- Has at least 6 months to 1 year of experience in a similar IT support role.
- Excellent communication skills to explain technical concepts clearly to non-technical staff.
- Intermediate Office 365 experience to support our core productivity tools.
- Experience supporting remote workers.
- A heavy focus on customer service and a drive for continuous service improvement.
- Infinity RMS experience is a plus, but not essential - we're happy to train the right person.

How to Apply
- A copy of your resume highlighting your relevant experiences and skills.

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