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Senior Content Design, Global Experiences

3 months ago

Sydney, Australia Atlassian Full time

Are you a visionary content designer ready to shape the future of Atlassian? The Global Experiences team is looking for a dynamic, innovative, and passionate Senior Content Designer to redefine how we help our customers work. This person will be based out of Australia or New Zealand.

Our mission is to unite Atlassian's portfolio through core user experiences that cut through the noise and understand the who, the what, and the why across our customers' organizations. We enable customers to set and manage goals, communicate work progress, connect with teams, and get a comprehensive view of their work.

As a senior content designer, you'll collaborate with product and content designers, developers, product managers, researchers, marketing partners, and work across the Atlassian org, to deliver our roadmap and create experiences that help our customers and business thrive.

If you're a strategic-thinking trailblazer who thrives in a fast-paced, collaborative environment and crafts compelling narratives that resonate with diverse audiences, we want you on our team

In this role, you will:

  • Define and advance content design: Shape the role of content design within the Global Experiences team in collaboration with cross-functional teams.

  • Content strategy: Develop and execute comprehensive content strategies that consider the entire customer lifecycle and align with our goals and user needs.

  • Utilize data-driven insights: Drive comprehensive customer research and leverage insights and user feedback to refine content strategies and drive continuous improvement.

  • Drive content quality: Ensure all content is clear, concise, accessible, and user-centred, adhering to our high standards of quality and brand voice.

  • Collaborate cross-functionally: Work closely with a cross-functional team to build well-crafted UX and content experiences for a diverse range of customers.

  • Develop yourself and others: Actively seek out coaching, feedback, and mentoring as well as opportunities to coach and mentor others, fostering a collaborative and growth-oriented team environment.

  • Extensive content design experience designing complex or enterprise-level software

  • Experience in creating and delivering content strategies

  • Passion for story-telling, the ability to bring design direction to life with compelling narrative

  • Experience balancing customer needs with business goals, market viability, and technical feasibility

  • Facilitation and cross-functional collaboration skills: you can demonstrate the ability to integrate the work of multiple teams, solicit and synthesize feedback, and facilitate content design discussions that positively influence future delivery roadmaps.

  • Experience in design systems, and the ability to identify common content patterns and frameworks.

  • Experience measuring success with qualitative and quantitative methods

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefitsto learn more.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.