Claims Resolution Expert

3 days ago


Hobart, Tasmania, Australia Zurich Insurance Group Full time

Explore a career that drives positive impact and contributes to a brighter future. At Zurich Insurance Group, we're committed to empowering wellbeing and making a real difference in the lives of our customers, people, and communities.

We're seeking a skilled Senior Claims Advisor to join our team, who will be responsible for managing claims from start to resolution, ensuring compliance with regulatory requirements, and delivering exceptional service to our customers.

This is an exciting opportunity for an experienced professional to leverage their skills in a globally recognized insurance company. As a Senior Claims Advisor, you will lead claims investigations, negotiate settlements, and provide expert advice on claims management strategies.

You will also be responsible for:

  • Managing and assessing complex workers' compensation claims from lodgement to closure;
  • Ensuring compliance with legal and regulatory requirements within workers' compensation legislation;
  • Providing expert advice and guidance on claims management and strategy to both internal teams and clients;
  • Collaborating with legal, medical, and investigative professionals to ensure fair and timely claim resolutions;
  • Negotiating settlements and managing the dispute resolution process as needed;
  • Delivering high-quality customer service, ensuring all stakeholders are well-informed and supported throughout the claims process.

A competitive salary of $AUD 90,000 - $110,000 per annum reflects the importance of this role in driving our business forward. You will also enjoy a range of benefits, including:

  • 5 weeks leave per year, plus 15 days personal/carer's leave;
  • Access to award-winning training programs and opportunities for growth and development;
  • Diverse and inclusive work environment, with global teams and flexible work arrangements;
  • Support for your wellbeing, including access to programs to stay healthy and feel healthier, and a AUD$500 wellbeing payment per year;
  • Volunteer opportunities and state-of-the-art Green Star rated offices;
  • Auditorium-style open plan area available for lunch, coffee breaks or just relaxing in between meetings

Zurich Insurance Group is an equal opportunity employer, committed to ensuring that our recruitment process is fair and accessible for all candidates.



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