Enterprise Service Management Solutions...

1 month ago

Melbourne, Australia Talent International Full time

Our client is a federal government organisation with offices throughout Australia. Due to growth, they are seeking an Enterprise Service Management Architect to join their team in their Richmond or Geelong office. This will be a 18-month initial contract with further 18-month extensions, 7.5-hour day / 230 working days, with a hybrid work arrangement.

About the Role

The Enterprise Service Management (ESM) Solution Architect is responsible for designing, implementing, and maintaining the ESM solutions that align with the organization’s strategic objectives. This role involves collaborating with various stakeholders to ensure that the ESM solutions meet business needs and enhance operational efficiency. This role will be responsible for the architecture of the current and future state of ESM platform.
An Ideal candidate will be able to think outside the box and design solutions that balance both technical and business outcomes.

Key duties:

  • Lead the design and architecture of ESM solutions, ensuring they are scalable, reliable, and aligned with business requirements.
  • Oversee the implementation of ESM solutions, including configuration, customization, and integration with other systems.
  • Work closely with business units, IT teams, and external vendors to gather requirements, provide technical guidance, and ensure successful delivery of ESM projects.
  • Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of ESM solutions.
  • Develop and maintain comprehensive documentation for ESM solutions, including architecture diagrams, configuration guides, and operational procedures. As well as maintaining as-built and technical library of information.
  • Provide training and support to end-users and IT staff on ESM solutions, ensuring they are effectively utilized and maintained. This includes running communities of practice and other knowledge-sharing initiatives

To apply for this excellent opportunity, you will need the following essential & desirable criteria:
Essential criteria

  • Minimum of 2 years of experience in enterprise service management or a related field.
  • Demonstrated experience in designing, managing ESM projects. Including planning, execution, and monitoring including broad experience in different ICT disciplines.
  • Strong knowledge of enterprise service management platforms (e.g. BMC Remedy, Atlassian Jira Service Management, ServiceNow, Cherwell and/or similar) and related technologies.
  • Ability to analyse complex business requirements and translate them into effective technical solutions.
  • Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders as well as strong problem-solving skills and the ability to troubleshoot and resolve technical issues.
  • Proven ability to work collaboratively with cross-functional teams and build strong relationships with stakeholders.

Desirable criteria

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Relevant certifications in ESM platforms (e.g., ServiceNow Certified Implementation Specialist or Atlassian Certified Professional) are a plus.
  • Experience developing data models such as configuration management databases (CMDBs) and experience using IaC (Terraform) and Git (Gitlab).
  • Experience working in an operational environment within ICT management frameworks such as ITIL

Email Shelley on shelley.harrison@talentinternational.com for further information. Shortlisted will be contacted. Please note that our client is a federal government department, and they can only consider applicants who are Australian Citizens. Proof of Australian Citizenship is mandatory, and you will need the wiliness and ability to obtain and maintain a Baseline Security Clearance.

  • Strategic Enterprise Solutions Manager

    4 weeks ago

    Melbourne, Victoria, Australia Fortinet Full time

    Job SummaryWe are seeking an experienced Major Accounts Manager to lead the growth of our enterprise business. This is a critical role that requires a strong understanding of enterprise network security solutions and services.About UsFortinet is a leading cybersecurity company that has been shaping the future of cybersecurity for over two decades. Our...

  • Citywide Service Solutions: Operations and Maintenance Professional

    2 months ago

    Melbourne, Victoria, Australia Citywide Service Solutions Full time

    About Citywide Service Solutions:We are a company with a clear purpose and mission – we shape liveable cities for more than 12 million people in communities along Australia's eastern seaboard. Our team is dedicated to managing and maintaining all aspects of civic amenity, assets and infrastructure for government and private enterprise customers, to the...

  • Enterprise Security Solutions Manager

    4 weeks ago

    Melbourne, Victoria, Australia Johnson Controls Full time

    Job OverviewWe are seeking an experienced Enterprise Security Solutions Manager to join our team at Johnson Controls in Australia.

  • Enterprise Solutions Developer

    4 weeks ago

    Melbourne, Victoria, Australia Verra Mobility Full time

    Verra Mobility, a global leader in smart mobility, is seeking an experienced Enterprise Solutions Developer to join our dynamic team. With a strong focus on innovation and customer satisfaction, we develop technology-driven solutions to make transportation safer and more convenient worldwide.About Verra MobilityWe work closely with police departments and...

  • Senior Enterprise Solution Expert

    4 weeks ago

    Melbourne, Victoria, Australia ServiceNow Full time

    At ServiceNow, we are seeking a highly skilled Senior Advisory Solution Consultant to join our team. This role offers an exceptional opportunity for a talented professional to leverage their expertise and passion for enterprise software solutions to drive business growth and success.About the JobWe are looking for a seasoned Solution Consultant with a proven...

  • Enterprise Solutions Sales Manager

    4 weeks ago

    Melbourne, Victoria, Australia TPG Telecom Full time

    Unlock Growth with TPG TelecomWe're seeking an experienced Enterprise Solutions Sales Manager to join our team in Victoria. As a key member of our sales team, you will be responsible for driving growth and revenue through the development and deepening of existing sales relationships with enterprise customers.About the RoleDevelop and implement sales...

  • Cloud Enterprise Solutions Architect

    4 weeks ago

    Melbourne, Victoria, Australia Google Full time

    About the RoleWe are seeking an experienced Cloud Enterprise Solutions Architect to join our Google Cloud Platform team. As a Principal Architect, you will play a key role in helping customers design, plan, implement, and govern enterprise cloud strategies.ResponsibilitiesBuild trusted advisory relationships with strategic accounts, engaging with Architects,...

  • Enterprise Solutions Manager

    1 week ago

    Melbourne, Victoria, Australia Xero Full time

    Key ResponsibilitiesContribute to the development of the overall strategy and direction of the Enterprise Platforms team.Build and maintain a forward-looking 18-month roadmap for your products/solutions.Research and identify opportunities for improvement, consolidation, product market gap closure, and/or in-business approach that demonstrates a return on...

  • Enterprise IT Solutions Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Verra Mobility Full time

    Verra Mobility is a global leader in smart mobility, dedicated to developing technology-driven solutions that enhance transportation safety and convenience worldwide.We work with police departments, municipalities, and tolling authorities across North America, the Asia Pacific, and Europe to install safety cameras and manage tolling transactions. Our...

  • Enterprise SAP Delivery Manager

    4 weeks ago

    Melbourne, Victoria, Australia Zone IT Solutions Full time

    About UsZone IT Solutions is a leading recruitment company specializing in ERP and larger IT services, providing flexible, efficient, and collaborative solutions to organizations requiring expert IT professionals.We have offices in Melbourne, Sydney, Singapore, and India, allowing us to deliver agile, agnostic, and flexible solutions that meet the unique...

  • Product Development Manager

    4 weeks ago

    Melbourne, Victoria, Australia Xero Full time

    About XeroXero is a cutting-edge, user-friendly platform designed to empower small businesses and their advisors to thrive. Our mission is to make a positive impact on people's lives by providing innovative solutions that cater to their unique needs.Job DescriptionWe are seeking an exceptional Product Development Manager - Enterprise Solutions to join our...

  • Enterprise Sales Professional

    4 weeks ago

    Melbourne, Victoria, Australia Sparx Solutions Full time

    About Sparx Solutions">Sparx Solutions is an IT infrastructure solutions specialist providing network and security consulting services, technology training, and managed IT services to the Australian service provider and enterprise markets.>We offer a solutions-led approach and consultative style that has been instrumental in our success. We are now seeking...

  • Enterprise Radio Services Solutions Architect

    4 weeks ago

    Melbourne, Victoria, Australia State Government Of Victoria, Australia Full time

    About the RoleWe are seeking an experienced Enterprise Radio Services Solutions Architect to join our team at the State Government of Victoria, Australia. As a key member of our team, you will play a critical role in enhancing our communication infrastructure and designing solutions that support vital radio communications across our organization.Key...

  • Strategic Account Manager

    1 month ago

    Melbourne, Victoria, Australia Red Hat Asia-Pacific PTY. LTD. Full time

    About the RoleRed Hat Asia-Pacific PTY. LTD. is seeking a skilled Strategic Account Manager to join our team in Melbourne, Australia. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our enterprise clients across various verticals.Key ResponsibilitiesDevelop and execute account strategies to...

  • Enterprise Cloud Solutions Expert

    1 month ago

    Melbourne, Victoria, Australia HiTech Group Full time

    This is a great opportunity to work with a leading Federal Government department in the development of domain architecture and designs that support the enterprise and business services across the Department's participants.The successful Enterprise Cloud Solutions Expert will be responsible for designing and specifying virtual execution environments in...

  • Enterprise Security Solutions Consultant

    4 weeks ago

    Melbourne, Victoria, Australia Fortinet Full time

    Job SummaryWe are seeking a dynamic Enterprise Security Solutions Consultant to contribute to the success of our rapidly growing business.About FortinetFortinet is a cybersecurity pioneer with over two decades of excellence, shaping the future of cybersecurity and redefining the intersection of networking and security. Our mission is to safeguard people,...

  • Enterprise Solutions Specialist

    1 month ago

    Melbourne, Victoria, Australia TPG Telecom Full time

    Strategic Account ExecutiveWe are seeking a talented Strategic Account Executive to join our team in Victoria. As a key member of our sales team, you will be responsible for developing and deepening existing sales and customer relationships within an allocated portfolio of Enterprise customers.About the RoleKey Responsibilities:Review current state and...

  • Senior Enterprise Solution Consultant

    4 weeks ago

    Melbourne, Victoria, Australia Smartsheet Full time

    About the RoleWe are seeking a skilled Senior Enterprise Solution Consultant to join our Commercial Sales team in Melbourne, Australia. As a key member of our team, you will provide technical leadership throughout the inside sales process, delivering expert advice and solutions that ensure successful Smartsheet deployment and adoption.ResponsibilitiesDevelop...

  • Enterprise Security Solutions Specialist

    1 month ago

    Melbourne, Victoria, Australia Palo Alto Networks Full time

    About the RoleWe are seeking a highly skilled Enterprise Security Solutions Specialist to join our team at Palo Alto Networks. This role is responsible for driving business growth and expanding our reach in assigned territories by leading the charge in acquiring new Service Provider/MSP customers and nurturing lasting relationships with key stakeholders.Key...

  • Senior Solutions Architect, Enterprise

    3 months ago

    Melbourne, Australia Amazon Full time

    DESCRIPTIONCome join us and work with the latest cloud technologies that enable our large Enterprise customers to accelerate their adoption of AWS solutions. AWS is where innovation, risks, and ideas are celebrated. We are builders, we try new things, and imagine big dreams. It is still Day 1 for us, and we are looking for curious people to be part of our...