Customer Service Officer

3 days ago

Ballarat, Australia Ausreo Full time

**Introduction**:
Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for:
Our agility to provide superior service and support to our customers through our extensive Service Centre Network; and
Being at the forefront of innovative steel reinforcement solutions and technology.

Ausreo is committed to providing an inclusive and collaborative environment for our employees. Our aim is to ensure our people are engaged, motivated and prepared with the skills, knowledge and capabilities necessary to deliver company goals and expectations. This is evidenced in our mission to:
Ensure the health, safety and wellbeing of our employees is at the forefront of all business decisions and reflects Ausreo’s Safety First’ culture;
Embrace the strengths and differences of our people and build a workforce that reflects the diversity of the communities we serve.

**Description**:
Ausreo is currently experiencing growth due to the upturn in infrastructure and commercial construction projects. It is an exciting time to be part of the Ausreo family with opportunities for career development and progression.

We have an exciting opportunity for a Customer Services Officer to join our team in Ballarat at our brand new site, reporting to the Trade Service Centre Manager.

As a key member of the Ballarat team, you will thrive in an environment where service, sales and customer solutions are paramount. This role will see you as the face of our company and enjoying being part of the local community. Your day will be varied as you will be involved in sales and enquiries, liaising with customers and external suppliers.

**Some key responsibilities will include**:
Actively promoting Ausreo’s products to generate sales
Process sale orders and generate quotations for both walk-in customers and telephonically to customers, colleagues and management
Stock control in the factory
Coordinating production with factory staff
Coordinating logistics i.e. transport and deliveries
Effectively communicating with all stakeholders and dealing with difficult customers effectively
Receiving and processing administration duties

Previous experience within a similar role providing excellent service to Customers (experience in construction or trade environment highly regarded but not essential)
Excellent communication and interpersonal skills
Calm and respectful under pressure with a positive, can-do attitude
Strong attention to detail
A quick learner with the ability to multi-task
Excellent computer skills and ability to pick up new systems quickly
Team player

**Hours of work**: Monday to Friday with a rotating/flexible roster

Why Work with us?

Amazing opportunity to build your skills and be on a career path to a future opportunity
Our team have an amazing culture - we are supportive, close knit and love to have fun
Attractive salary package + monthly incentives

If you have a welcoming approach, show high initiative and provide our customers with a unique experience; then this is the role for you.

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