Cairns Front Desk Ambassador

3 days ago


Cairns City, Queensland, Australia Shangri-La Cairns Full time

Location: Cairns City, QLD

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A Competitive Salary awaits an experienced Reservations Agent to join our team at Shangri-La The Marina, Cairns. As the first point of contact for guests wishing to book their stay, you will be responsible for providing a seamless reservation experience while upholding the highest standards of customer service.

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About the Role:

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  • Manage all incoming reservations inquiries efficiently and professionally via phone, email, and online platforms.">
  • Assist guests with availability, room selection, and rates while promoting the hotel's services and special offers.">
  • Exemplary written and verbal communication skills are essential for success in this role.">
  • You will also need to accurately input and update reservation details into the hotel's property management system.">
  • Monitor room availability and assist in maximising occupancy and revenue through upselling and cross-selling techniques.">
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Your Benefits:

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  • A competitive salary: approximately $65,000 per annum.">
  • Opportunity for career advancement within a global hotel brand.">
  • Excellent staff benefits including discounted car parking, generous accommodation benefits, and F&B discounts across the group.">
  • Duty meals provided in a fully staffed and maintained staff canteen.">
  • Laundered staff uniform.">
  • Shangri-La Academy offering lifelong development programs.">
  • Opportunity to work and grow your career in a five-star hotel on the Cairns waterfront.">
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About Us:

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Shangri-La The Marina, Cairns is a luxury five-star hotel located beside Marlin Marina and Trinity Inlet in the heart of Cairns. With 255 guest rooms, 19 function venues, and extensive food and beverage facilities, the hotel is part of a leading international company with more than 100 hotels and resorts worldwide.

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What We Offer:

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We offer a range of benefits to our employees, including a competitive salary, opportunities for career advancement, and excellent staff benefits. If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply.



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