Luxury Hotel Concierge
3 days ago
Located in the heart of Cairns City, Pullman Cairns International offers an unparalleled luxury experience for guests. With 324 beautifully appointed rooms and suites, our hotel provides stunning waterfront and mountain views.
As a leading member of the Accor Group, we pride ourselves on delivering exceptional guest experiences and upholding the highest standards of service. We are seeking a skilled and enthusiastic Guest Service Agent to join our dynamic team.
The role involves creating a warm and welcoming experience for our guests from arrival to departure. This will involve handling requests with a smile, ensuring accurate reservations and billing, and playing a key part in maximizing occupancy and revenue.
You will have the opportunity to build meaningful connections with our guests and set the standard for exceptional service. If you're passionate about delivering outstanding hospitality, we invite you to apply for this exciting opportunity.
Key Responsibilities:
- Provide exceptional customer service to guests, ensuring their needs are met and exceeded
- Handle requests and queries efficiently and effectively
- Work collaboratively with the front desk team to ensure seamless check-in and check-out processes
- Manage phone calls and coordinate transportation and luggage services as required
Requirements:
- Degree or diploma in Hospitality or related field (desirable)
- 1-2 years' experience in a similar role (preferably in a luxury hotel environment)
- Excellent communication and interpersonal skills
- Able to work well under pressure in a fast-paced environment
- Strong computer skills, with experience in Opera Cloud being highly beneficial
About Us:
Pullman Cairns International is a distinguished hotel located in the heart of Cairns City. We offer luxurious accommodations, a serene wellness spa, and versatile event space, making us the perfect choice for business and leisure travelers alike.
What We Offer:
- Competitive salary range: $55,000 - $65,000 per annum
- Opportunities for career growth and development within the Accor Group
- Access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you if you require one during the recruitment process.
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