Luxury Hotel Concierge

3 days ago


Cairns City, Queensland, Australia PULLMAN Full time

Located in the heart of Cairns City, Pullman Cairns International offers an unparalleled luxury experience for guests. With 324 beautifully appointed rooms and suites, our hotel provides stunning waterfront and mountain views.

As a leading member of the Accor Group, we pride ourselves on delivering exceptional guest experiences and upholding the highest standards of service. We are seeking a skilled and enthusiastic Guest Service Agent to join our dynamic team.

The role involves creating a warm and welcoming experience for our guests from arrival to departure. This will involve handling requests with a smile, ensuring accurate reservations and billing, and playing a key part in maximizing occupancy and revenue.

You will have the opportunity to build meaningful connections with our guests and set the standard for exceptional service. If you're passionate about delivering outstanding hospitality, we invite you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide exceptional customer service to guests, ensuring their needs are met and exceeded
  • Handle requests and queries efficiently and effectively
  • Work collaboratively with the front desk team to ensure seamless check-in and check-out processes
  • Manage phone calls and coordinate transportation and luggage services as required

Requirements:

  • Degree or diploma in Hospitality or related field (desirable)
  • 1-2 years' experience in a similar role (preferably in a luxury hotel environment)
  • Excellent communication and interpersonal skills
  • Able to work well under pressure in a fast-paced environment
  • Strong computer skills, with experience in Opera Cloud being highly beneficial

About Us:

Pullman Cairns International is a distinguished hotel located in the heart of Cairns City. We offer luxurious accommodations, a serene wellness spa, and versatile event space, making us the perfect choice for business and leisure travelers alike.

What We Offer:

  • Competitive salary range: $55,000 - $65,000 per annum
  • Opportunities for career growth and development within the Accor Group
  • Access to global accommodation and F&B discounts
  • #LearnYourWay with a sophisticated modern training platform

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you if you require one during the recruitment process.



  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Shangri-La The Marina, Cairns is a 5-star hotel located on the waterfront in the heart of Cairns.The hotel offers 255 guest rooms, 18 function venues and extensive food and beverage facilities. We are seeking an experienced Guest Service Representative to join our team in the Front Office department.Key ResponsibilitiesDeliver exceptional customer service to...


  • Cairns City, Queensland, Australia Crystalbrook Collection Hotels Full time

    Job DescriptionWe are seeking a highly skilled Night Auditor to join our team at Crystalbrook Bailey, a luxury hotel located in QLD. The successful candidate will be responsible for auditing daily transactions, identifying discrepancies, and ensuring the accuracy of financial records.About UsCrystalbrook Collection Hotels is an award-winning hotel...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Company Overview:Shangri-La The Marina, Cairns is a luxury five-star hotel located in the heart of Cairns. With 255 guest rooms, 18 function venues and extensive food and beverage facilities, the hotel is part of a leading international company with more than 100 hotels and resorts worldwide.


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Housekeeper at Shangri-La CairnsThe luxury five-star Shangri-La The Marina, Cairns hotel seeks experienced and skilled professionals to join our team as a Room Attendant.About the RoleTo provide exceptional guest service by ensuring cleanliness and sanitization of all assigned guest rooms and suites in accordance with established standards and...


  • Cairns City, Queensland, Australia Crystalbrook Collection Hotels Full time

    Crystalbrook Collection HotelsWe are seeking a skilled and detail-oriented Night Auditor to join our team at Crystalbrook Bailey, a luxury hotel in Cairns, QLD.The ideal candidate will have a passion for auditing and financial management, as well as excellent communication skills and the ability to work effectively in a small team.About the Role Audit...


  • Cairns City, Queensland, Australia Crystalbrook Collection Hotels Full time

    About UsCrystalbrook Collection Hotels is an award-winning hotel development and management company, renowned for its upscale luxury hotels where individuality is celebrated. With a portfolio of distinctive hotels across NSW and QLD, we pride ourselves on delivering exceptional guest experiences.Job Title: Luxury Hotel Night AuditorEstimated Salary:...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    About Shangri-La The Marina, CairnsLocated beside Marlin Marina and Trinity Inlet in the heart of Cairns, Shangri-La The Marina, Cairns is a luxury five-star hotel part of a leading international company with more than 100 hotels and resorts worldwide. With 255 guest rooms, 18 function venues and extensive food and beverage facilities, this hotel offers...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Shangri-La The Marina, Cairns is a luxury five-star hotel located in the heart of Cairns.We are seeking an experienced IT Director to oversee and manage our IT Department.Key Responsibilities:Maintain software applications, hardware systems, and network infrastructureDiagnose and repair LAN hardware devices, maintain bridges, gateways, modems, and...

  • Front Office Manager

    4 weeks ago


    Cairns City, Queensland, Australia Crystalbrook Collection Hotels Full time

    Job Title: Front Office Manager - Luxury Hotel ExperienceWe are seeking a seasoned Front Office Manager to lead our team at Crystalbrook Collection Hotels. As a key member of our management team, you will be responsible for delivering exceptional guest experiences and driving service excellence across our luxury hotel properties.Key Responsibilities:Lead a...

  • Hotel Night Auditor

    2 days ago


    Cairns City, Queensland, Australia Crystalbrook Collection Hotels Full time

    Crystalbrook Bailey: A Hub for Artistic ExpressionAre you a night-owl with a knack for reporting and problem-solving? We are looking for a truly outstanding Night Auditor to join our collaborative team at Crystalbrook Bailey. Your auditing skills and attention to detail go without saying, as does your passion for people and creating extraordinary guest...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Job OverviewWe are seeking a highly experienced Executive Housekeeping Manager to lead our housekeeping team at Shangri-La The Marina, Cairns.This is an exciting opportunity for a seasoned professional to take on a leadership role and contribute to the success of our luxury five-star hotel.


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    About Shangri-La The Marina, CairnsLocated beside Marlin Marina and Trinity Inlet in the heart of Cairns, Shangri-La The Marina, Cairns is a luxury five-star hotel with 255 guest rooms and 19 function venues. As part of a leading international company with over 100 hotels and resorts worldwide, we offer a unique opportunity for career growth and progression.


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Shangri-La The Marina, Cairns is a luxury five-star hotel located in the heart of Cairns. With 255 guest rooms, 18 function venues and extensive food and beverage facilities, the hotel is part of a leading international company with more than 100 hotels and resorts worldwide.About the RoleWe are seeking a highly experienced Assistant Chief Engineer to lead...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    At Shangri-La Cairns, we are seeking a highly experienced Executive Housekeeping Manager to lead our housekeeping team and deliver exceptional cleanliness and service standards. Located in the heart of Cairns, our luxury hotel offers 255 guest rooms, 18 function venues, and extensive food and beverage facilities.The Role:We are looking for a motivated...


  • Cairns City, Queensland, Australia Crystalbrook Collection Hotels Full time

    Unlock a World of OpportunitiesWe are seeking a highly motivated and experienced individual to join our team as a Luxury Hotel Experience Coordinator. This is an exceptional opportunity to work with a dynamic team, providing unparalleled customer service and ensuring every guest has a memorable experience.About UsCelebrating our award-winning approach to...


  • Cairns, Queensland, Australia LUXXE Outsourced Hotel Services Full time

    We are seeking a skilled Room Attendant to join our team at LUXXE Outsourced Hotel Services in Cairns. As a key member of our hotel staff, you will be responsible for delivering exceptional service to our guests and ensuring their rooms are clean and well-maintained.


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Shangri-La The Marina, Cairns is a leading international company with more than 100 hotels and resorts worldwide. Our luxury five-star hotel located beside Marlin Marina and Trinity Inlet in the heart of Cairns offers 255 guest rooms, 19 function venues, and extensive food-and-beverage facilities.The Role: Restaurant SupervisorWe are seeking an experienced...


  • Cairns, Queensland, Australia Frontline Hospitality QLD Full time

    About Frontline Hospitality QLD:A leading hospitality group in Queensland, Frontline Hospitality QLD is committed to delivering exceptional experiences for guests. With a premier hotel located in the heart of Cairns, this stunning property offers a blend of luxury and tropical charm.Hotel Manager Role Summary:We are seeking a skilled and dynamic Hotel...


  • Cairns North, Queensland, Australia Frontline Recruitment Full time

    About the CompanyFrontline Recruitment is a leading hospitality recruitment agency with offices across Australia.The RoleWe are seeking an experienced Luxury Hotel Operations Director to lead our client's team in Cairns. This role offers a competitive salary package and the opportunity to work in a stunning setting, ensuring exceptional guest experiences...


  • Cairns City, Queensland, Australia PULLMAN Full time

    Company OverviewPullman Cairns International is a stunning waterfront hotel offering breathtaking views, luxurious amenities, and exceptional service.Salary$73,359 per annum + 11.5% SuperannuationJob DescriptionWe are seeking a detail-oriented Financial Controller to drive timely payments, streamline financial operations, and contribute to the hotel's...