Customer Experience Ambassador

5 days ago

Darwin city centre, Northern Territory, Australia Mantra Pandanas Full time
Mantra Pandanas: Elevate Your Career in Hospitality

Located in the heart of Darwin city, Mantra Pandanas is a modern and chic hotel that offers a range of accommodation options, including hotel rooms, studio spaces, and one and two-bedroom apartments. Our property features state-of-the-art conferencing and event facilities, dining experiences at Table Forty Three, a lagoon-style recreational pool, spa, and fully equipped gym.

When you're not working, explore the vibrant city, national parks, and botanical gardens, and experience the rich Aboriginal heritage of the area. As a Reservations Agent with Mantra Pandanas, you'll play a crucial role in delivering exceptional customer experiences from initial inquiry to arrival.

About the Role
  • Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers.
  • Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations.
  • Allocate rooms based on guest preferences, availability, and business demands, ensuring a comfortable and enjoyable stay.
  • Safely and securely handle payment transactions, verifying billing details for accuracy.
  • Suggest room upgrades, offer special amenities, and fulfill specific guest requests to elevate their stay.
  • Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs.
  • Assist in resolving guest complaints or issues related to reservations, billing, or room assignments.
What We Offer
  • A competitive salary of $55,000 - $65,000 per annum.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A range of benefits, including ALL Heartist Membership, Family & Friends Discounts, Accor Live Limitless Loyalty Program, and more.

At Mantra Pandanas, we welcome diversity and inclusion, and we encourage Aboriginal and Torres Strait Islander people to apply. If you're passionate about delivering exceptional customer experiences and growing your career in hospitality, apply now

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