Regional Manager

5 months ago


Sydney Olympic Park, Australia The NRMA Full time
Job Description

The Regional Manager is accountable for the management and oversight of service providers within the Country Network that consists of contracted and subcontracted entities, the network functions 24 hours a day, seven days per week. 
 

The position demands a high level of strategic, commercial and people leadership skills, negotiation and influencing capability, attention to detail and a desire to drive continuous improvement, all whilst safely and efficiently mobilising a large and diverse field based workforce. 

Within this context, the Regional Manager will drive the future vision for the network to ensure the NRMA can continue to maintain service continuity, coverage and sustainability, whilst delivering a high customer experience. 

This role will drive continuous improvement and ensure that our Customer engagement remains aligned with our aspiration to be the number one provider of Roadside Assistance in the market. 

A car and fuel card are provided for this role as it requires travel out to our country / regional service providers. This role will be covering the north / northwest areas of NSW, so you could be away for a few days at a time as required and accommodation for these trips will be provided.

What You'll Bring 

Experience delivering outcomes aligned with the Company Values and Culture Playbook  Developed written and verbal communication skills  High degree of organization and time management  Previous leadership experience of a large field workforce  Ability to monitor and drive performance improvements and achieve operation targets  Pragmatic approach to delivering real world solutions  Resilient ability to effectively lead through a transformational landscape  Extensive management experience within a customer service environment  Combined business and commercial acumen with developed financial skills  Exceptional data analytical skills drive strategic planning / thinking  Strong negotiation and conflict resolution experience  Excellent interpersonal and negotiation skills to work with stakeholders, resolve differences and facilitate decision making  A high level communication skills with the ability to deliver messages to both executive and frontline levels confidently 

What's in it for you? 



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