Customer Administration Officer

2 months ago

Wantirna South, Australia Royal Freemasons Ltd Full time

Wantirna South, VIC

  • Full-time, 37.6 hours per week, Monday to Friday, 9:00 AM – 5:06 PM
  • Start 2nd December 2024
  • $29.60 per hour (plus applicable allowances) + Superannuation + Salary packaging

Want to be the one to make a positive impact in the lives of older people every day. Then Royal Freemasons is for you Experience the rewards of making a difference in older people’s lives by showing compassion and providing high quality safe care.

The opportunity

The Royal Freemasons community is currently seeking an experienced and motivated Customer Administration Officer to join our team at Centennial Lodge Residential Aged Care Facility in Wantirna South.

The Customer Administration Officer will be the front face of our facility, meeting and greeting visitors and attending to enquiries over the phone and email. You will have a friendly and approachable manner, be flexible and adaptable, as well as be able to work in a fast-paced environment.

Key responsibilities include

  • Provide high level of customer service to our residents, families and employees and all general enquiries
  • Management of rostering for all staff in the home (including leave)
  • Assist with recruitment and on-boarding processes for new staff
  • Undertaking administrative tasks, filing, data entry, maintaining records, mail and deliveries and archiving.

Skills and Experience

  • Experience in Aged Care or Health Care is advantageous.
  • Proven ability to deliver excellent customer service.
  • High level of computer literacy, including experience with aged care software and MS Office.
  • Strong communication, problem identification, and resolution skills.

Benefits 

  • More take-home pay with competitive salary packaging options up to $15,990, Novated leasing, plus an optional Meals and Entertainment card up to $2,650 per annum
  • Better work-life balance with consistent fortnightly rosters patterns for permanent positions - no rotating rosters
  • Confidential access to our Employee Assistance Program 
  • Free onsite parking

Other requirements

It is a mandatory requirement when working in the Aged Care sector to have a valid Police Clearance or National Disability Insurance Scheme (NDIS) Worker Screening Clearance, or potentially both, to undertake the inherent requirements of this role. 

All aged care workers must be vaccinated against Covid-19 (3 vaccines) and are encouraged to receive the Flu-Vaccine, all successful applicants will be required to provide proof of Covid-19 vaccination prior to commencement.

Why work for Royal Freemasons?

We are an established and highly regarded Not-for-Profit provider of Aged Care Services across the Residential, Home Care and Retirement Living sectors. We offer salary packaging and a comprehensive employee benefits scheme. With locations across greater Melbourne our staff benefit from great learning and career prospects, fantastic resources and enjoy an envied reputation for excellence in care.

Royal Freemasons is committed to providing a healthy and safe work environment; and maintaining the health and safety of our staff, contractors and visitors. As part of your application, you will be required to complete a pre-employment screening declaration.

How to apply

If you want a career that is rewarding and makes the difference, then we want to hear from you Simply click on the “apply” button and follow the prompts.

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