Administrative Liaison Officer
22 hours ago
We are seeking an experienced and motivated Customer Administration Officer to join our team at Centennial Lodge Residential Aged Care Facility in Wantirna South.
Job OverviewThis is a fantastic opportunity for someone who wants to make a positive impact in the lives of older people every day. As the front face of our facility, you will be responsible for meeting and greeting visitors, attending to enquiries over the phone and email, and providing high-level customer service to residents, families, and employees.
Key Responsibilities- Provide exceptional customer service to all stakeholders, including residents, families, and employees.
- Manage staff rosters, including leave and scheduling.
- Assist with recruitment and on-boarding processes for new staff members.
- Undertake administrative tasks, such as data entry, filing, and maintaining records.
- Experience in aged care or healthcare is advantageous.
- Proven ability to deliver excellent customer service.
- High level of computer literacy, including experience with aged care software and MS Office.
- Strong communication, problem identification, and resolution skills.
- Competitive salary packaging options up to $29.60 per hour (plus applicable allowances) + Superannuation + Salary packaging.
- Better work-life balance with consistent fortnightly roster patterns for permanent positions.
- Confidential access to our Employee Assistance Program.
- Free onsite parking.
Royal Freemasons Ltd is a leading provider of aged care services across residential, home care, and retirement living sectors. We offer a comprehensive employee benefits scheme, salary packaging, and great learning and career prospects.
We are committed to providing a healthy and safe work environment, and maintaining the health and safety of our staff, contractors, and visitors. As part of your application, you will be required to complete a pre-employment screening declaration.
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