Service Desk Analyst

3 weeks ago

Seven Hills, Australia Kennards Hire Full time

ServiceDesk Analyst - Level 1 & 2
Seven HIlls, NSW

Western Sydney location | Onsite parking | Flexible work arrangements Competitive salary + generous employee benefits Great company culture | High performing team

Kennards Hire seeks a skilled Service DeskAnalyst to join our vibrant Technology Centre team. In this role, you'lldeliver level 1 & 2 technical support to our staff across Australia and NewZealand via multiple support channels. As the initial point of contact for allIT queries, issues, incidents, and requests, you'll play a crucial role inensuring seamless operations for our business.

About the role 

Provide technical support to over 200 branches and 1800 users across Australia & NZ, and to external vendors when required. Proactive resolution of level 1 and 2 IT related issues (hardware, software and network) by phone, email, tickets, remote and face to face Providing application support for enterprise systems Procuring, configuring, and installing hardware as required Assisting in the maintenance of Network Infrastructure Installation of new service to desktop users with remote tools Basic Windows Server troubleshooting Assisting with any AV equipment and presentation setup Fixing, set-up and maintenance of phone systems Utilising Active Directory to create, remove and edit users Supporting staff with Office 365 related enquiries and issues Be part of an 8x5 support and 24x7 on call support roster and Achieving SLA targets for high volumes of phone and ticket support cases

About you

We are seeking a self-motivated and enthusiastic IT professional with a tertiary qualification in IT or a related field. The ideal candidate will have strong technical, analytical, and troubleshooting skills, coupled with excellent written and verbal communication abilities. A passion for learning and technology is essential. You should be personable and customer-focused, ready to provide afterhours support as needed according to the roster

Technicalexperience

Experience with resolving Level 1 and 2 related issues for Servers, Networking, Software & Hardware Confident using Active Directory Experience in managing users through Office 365 Experience in Intune for the management of Windows 10 desktops & laptops. Experience with Jira/Confluence suite of tools is desirable. Basic Networking and VOIP knowledge Cyber Security focused with the mindset of ‘Security First” approach. Experience in an ITIL Service Desk

Why join the family

We are Australia and NewZealand's largest family-owned equipment hire company and our values are at theheart of everything we do; One Family, Fair Dinkum, Taking Hire Higher &Every Customer a Raving Fan

We offer great Benefits &Rewards such as;

Profit Share bonus Paid Parental Leave Extensive training and development throughout your career with us Career progression and internal transfer opportunities - across state and international borders Staff discount rates on our hire gear Access to our employee benefits program including discounts on insurance, eye care, travel and more Annual Awards night, Team BBQs and many other fun social events

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