Service Desk Analyst

1 week ago


Seven Hills, Australia Kennards Hire Full time

Service Desk Analyst - Level 1 & 2
Seven HIlls, NSW
- Western Sydney location | Onsite parking | Flexible work arrangements
- Competitive salary + generous employee benefits
- Great company culture | High performing team

Kennards Hire seeks a skilled Service Desk Analyst to join our vibrant Technology Centre team. In this role, you'll deliver level 1 & 2 technical support to our staff across Australia and New Zealand via multiple support channels. As the initial point of contact for all IT queries, issues, incidents, and requests, you'll play a crucial role in ensuring seamless operations for our business.

**About the role**
- Provide technical support to over 200 branches and 1800 users across Australia & NZ, and to external vendors when required.
- Procuring, configuring, and installing hardware as required
- Assisting in the maintenance of Network Infrastructure
- Installation of new service to desktop users with remote tools
- Basic Windows Server troubleshooting
- Assisting with any AV equipment and presentation setup
- Fixing, set-up and maintenance of phone systems
- Utilising Active Directory to create, remove and edit users
- Supporting staff with Office 365 related enquiries and issues
- Be part of an 8x5 support and 24x7 on call support roster and Achieving SLA targets for high volumes of phone and ticket support cases

**About you**

Technical experience
- Experience with resolving Level 1 and 2 related issues for Servers, Networking, Software & Hardware
- Confident using Active Directory
- Experience in managing users through Office 365
- Experience in Intune for the management of Windows 10 desktops & laptops.
- Experience with Jira/Confluence suite of tools is desirable.
- Basic Networking and VOIP knowledge
- Cyber Security focused with the mindset of ‘Security First” approach.
- Experience in an ITIL Service Desk

**Why join the family**

We are Australia and New Zealand's largest family-owned equipment hire company and our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan

We offer great Benefits & Rewards such as;
- Profit Share bonus
- Paid Parental Leave
- Extensive training and development throughout your career with us
- Career progression and internal transfer opportunities - across state and international borders
- Staff discount rates on our hire gear
- Access to our employee benefits program including discounts on insurance, eye care, travel and more
- Annual Awards night, Team BBQs and many other fun social events


  • Service Desk Analyst

    1 month ago


    Seven Hills, Australia Kennards Hire Full time

    Service Desk Analyst - Level 1 & 2Seven Hills, NSWWestern Sydney location | Onsite parking | Flexible work arrangementsCompetitive salary + generous employee benefitsGreat company culture | High performing teamKennards Hire seeks a skilled Service Desk Analyst to join our vibrant Technology Centre team. In this role, you'll deliver level 1 & 2 technical...

  • Service Desk Analyst

    3 weeks ago


    Seven Hills, Australia Kennards Hire Full time

    Service Desk Analyst - Level 1 & 2Seven Hills, NSWWestern Sydney location | Onsite parking | Flexible work arrangementsCompetitive salary + generous employee benefitsGreat company culture | High performing teamKennards Hire seeks a skilled Service Desk Analyst to join our vibrant Technology Centre team. In this role, you'll deliver level 1 & 2 technical...


  • Seven Hills, New South Wales, Australia Kennards Hire Full time

    Service Desk Analyst - Level 1 & 2Seven Hills, NSWWestern Sydney location | Onsite parking | Flexible work arrangementsCompetitive salary + generous employee benefitsGreat company culture | High performing teamKennards Hire seeks a skilled Service Desk Analyst to join our vibrant Technology Centre team. In this role, you'll deliver level 1 & 2 technical...


  • Seven Hills, Australia Kennards Hire Full time

    Service Desk Analyst - Level 1 & 2 Seven HIlls, NSW Western Sydney location | Onsite parking | Flexible work arrangements Competitive salary + generous employee benefits Great company culture | High performing team Kennards Hire seeks a skilled Service Desk Analyst to join our vibrant Technology Centre team. In this role, you'll deliver level 1 & 2...


  • Seven Hills, Australia Kennards Hire Full time

    Service Desk Analyst - Level 1 & 2Seven HIlls, NSWWestern Sydney location | Onsite parking | Flexible work arrangementsCompetitive salary + generous employee benefitsGreat company culture | High performing teamKennards Hire seeks a skilled Service Desk Analyst to join our vibrant Technology Centre team. In this role, you'll deliver level 1 & 2 technical...

  • Service Desk Analyst

    1 month ago


    Seven Hills, Australia Kennards Hire Full time

    ServiceDesk Analyst - Level 1 & 2 Seven HIlls, NSW Western Sydney location | Onsite parking | Flexible work arrangements Competitive salary + generous employee benefits Great company culture | High performing team Kennards Hire seeks a skilled Service DeskAnalyst to join our vibrant Technology Centre team. In this role, you'lldeliver level 1 & 2...

  • Service Desk Analyst

    3 weeks ago


    Seven Hills, Australia Kennards Hire Full time

    ServiceDesk Analyst - Level 1 & 2 Seven HIlls, NSW Western Sydney location | Onsite parking | Flexible work arrangements Competitive salary + generous employee benefits Great company culture | High performing team Kennards Hire seeks a skilled Service DeskAnalyst to join our vibrant Technology Centre team. In this role, you'lldeliver level 1 & 2...


  • Seven Hills, New South Wales, Australia Kennards Hire Full time

    ServiceDesk Analyst - Level 1 & 2 Seven HIlls, NSW Western Sydney location | Onsite parking | Flexible work arrangements Competitive salary + generous employee benefits Great company culture | High performing team Kennards Hire seeks a skilled Service DeskAnalyst to join our vibrant Technology Centre team. In this role, you'lldeliver level 1 & 2...


  • Baulkham Hills, Australia The Hills Shire Council Full time

    **About the Role** We are looking for two rising stars, one who can lead and empower the service desk team and the other that can triage and troubleshoot a fast-paced service desk, both with very strong customer service focus. These positions involves managing job priorities and assisting in streamlining the service desk processes to improve efficiency and...


  • Baulkham Hills, New South Wales, Australia The Hills Shire Council Full time

    About the RoleWe are looking for two rising stars, one who can lead and empower the service desk team and the other that can triage and troubleshoot a fast-paced service desk, both with very strong customer service focus. These positions involves managing job priorities and assisting in streamlining the service desk processes to improve efficiency and...

  • Service Desk Analyst

    2 weeks ago


    Surry Hills, Australia Centaur Software Full time

    **Who are we?** Are you looking to build an exciting and dynamic career at a company that strives for success. Centaur Software, a leading provider of Practice Management software for Dentists, is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees. **Purpose of the role**: As a Service...


  • Seven Hills, Australia Grace Removals Full time

    **IT Service Desk Coordinator** We are looking for a customer focussed individual where the primary objective is to provide support and assistance with resolution of IT incidents and requests. Your proven, strong communication, proactivity and time management skills will ensure you build strong working relationships with internal and external...


  • Seven Hills, Australia Permobil Full time

    **Service Desk Technician** ***Would you like to work in an international environment where you’ll make a difference every day? At Permobil, we’re looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions.** At Permobil, the people who use our products come first. Our purpose is to...


  • Seven Hills, New South Wales, Australia Grace Removals Full time

    IT Service Desk CoordinatorWe are looking for a customer focussed individual where the primary objective is to provide support and assistance with resolution of IT incidents and requests. Your proven, strong communication, proactivity and time management skills will ensure you build strong working relationships with internal and external customers.**About...


  • Baulkham Hills, New South Wales, Australia Risk Solutions Full time

    PROAGRICAExplore how you can growThe future of food sustainability is complex. That's why over 20,000 customers across five continents rely on our cutting-edge networks, workflow tools and analytics platform to drive change. The key to our success is our ability to empower people to revolutionise the agri-food and animal health supply chains. Therefore, if...


  • Seven Hills, Australia Grace Removals Full time

    We are looking for a customer focussed individual where the primary objective is to provide support and assistance with resolution of IT incidents and requests. Your proven, strong communication, proactivity and time management skills will ensure you build strong working relationships with internal and external customers. **About The Role** An opportunity...


  • Baulkham Hills, Australia Risk Solutions Full time

    PROAGRICA Explore how you can grow The future of food sustainability is complex. That’s why over 20,000 customers across five continents rely on our cutting-edge networks, workflow tools and analytics platform to drive change. The key to our success is our ability to empower people to revolutionise the agri-food and animal health supply chains....

  • Systems Analyst

    2 months ago


    Seven Hills, Australia Secusafe Pty Ltd Full time

    **Systems Analyst** Seven Hills, NSW 2147 Full time Position We are a rapidly developing business specialising in CCTV security solutions. We are seeking a qualified and experienced System Analyst to work with us. We aim to provide value-added professional services to individuals and business clients. Your duties include but are not limited to: -...


  • Seven Hills, Australia Kennards Hire Full time

    Service Delivery Manager Seven Hills, NSW - Western Sydney location | Onsite parking | Flexible work arrangements - Competitive salary + generous employee benefits - Great company culture | High performing team Join the Fastest Growing Family-Owned Equipment Hire Company in ANZ! At our core, we're all about people - our team members and customers are part...


  • Seven Hills, New South Wales, Australia Kennards Hire Full time

    Service Delivery ManagerSeven Hills, NSW Western Sydney location | Onsite parking | Flexible work arrangements Competitive salary + generous employee benefits Great company culture | High performing teamJoin the Fastest Growing Family-Owned Equipment Hire Company in ANZAt our core, we're all about people - our team members and customers are part of our...