IT Service Desk Coordinator

1 week ago


Seven Hills, New South Wales, Australia Grace Removals Full time

IT Service Desk Coordinator

We are looking for a customer focussed individual where the primary objective is to provide support and assistance with resolution of IT incidents and requests.

Your proven, strong communication, proactivity and time management skills will ensure you build strong working relationships with internal and external customers.

**About The Role

An opportunity now exists for an IT Service Desk Coordinator to join our IT Team based at our head office in Seven Hills.

Reporting to the IT Service Delivery Manager, you will be responsible for ensuring an efficient service is provided to our users in order to meet the needs of the business and ensure timely responses and resolution to incidents and requests.

The opportunity would also suit a graduate or someone looking to start their career in IT.

The duties will include:
Act as the primary point of contact for all incidents and requests
Resolving incoming support incidents
Service, prioritise and escalate inbound service requests
-**About You

To be considered for this role, you will:
Have excellent communication and interpersonal skills to liaise with people at all levels of the business (both internal and external) with confident verbal and written communication
Highly motivated and have a keen eye for detail and able to follow through on tasks
Ability to work unsupervised and as a team player whilst accountable for your own actions
Ideally worked 6 months in a system support role preferred
Experience with Windows Desktop PC/Office365/Active Directory/MFA preferred
Experience with SOE Imaging, Remote Support Technologies, Mobile Device Management and Telephone systems desirable
Have a passion for technology
Previous experience in a service environment desirable
If you are looking for an exciting and challenging opportunity, want to make a difference, work autonomously and own what you do, then we are looking for you

**What's in it for you?
A competitive remuneration package
The opportunity of career advancement through mentoring and our formal learning and development program
A great team environment and culture
Fantastic employee reward and recognition program, Perkbox membership and other associated benefits including confidential access to EAP wellness program and novated lease salary sacrifice

**About Grace Group

The Grace Group comprises of the Grace Removals, Grace Information Management; Grace Business Services, Grace Mobility Services, Grace Fine Art and Smartbox (Grace Self-Storage).

We are leaders in the removals, storage and information management sector, and are considered Australasia's largest independently owned company in our field.

With over 50 branches across Australia, and an extensive global partner network, we have a reputation for quality and service excellence.



  • Seven Hills, New South Wales, Australia Kennards Hire Full time

    Service Desk Analyst - Level 1 & 2Seven Hills, NSWWestern Sydney location | Onsite parking | Flexible work arrangementsCompetitive salary + generous employee benefitsGreat company culture | High performing teamKennards Hire seeks a skilled Service Desk Analyst to join our vibrant Technology Centre team. In this role, you'll deliver level 1 & 2 technical...


  • Seven Hills, New South Wales, Australia Kennards Hire Full time

    ServiceDesk Analyst - Level 1 & 2 Seven HIlls, NSW Western Sydney location | Onsite parking | Flexible work arrangements Competitive salary + generous employee benefits Great company culture | High performing team Kennards Hire seeks a skilled Service DeskAnalyst to join our vibrant Technology Centre team. In this role, you'lldeliver level 1 & 2...

  • Project Coordinator

    1 week ago


    Seven Hills, New South Wales, Australia Service Stream Full time

    Primary LocationSeven HillsJob Description SummaryAn exciting opportunity has arisen for a Project Coordinator, to join Service Stream in our Telecommunications Sector.About the RoleService Stream's Telecommunications Division are currently seeking an experienced Project Coordinator to join our Wideband Team. Reporting to the Field Service Manager you will...

  • Service Coordinator

    1 week ago


    Seven Hills, New South Wales, Australia Engineering Networks Pty Ltd Full time

    Temporary Opportunity - 20 hours per week Support a mixed team or Lab and fieldbased technicians Castle Hill LocationService Coordinator Phonebased Customer Service/Servicer Coordinator role responsible for daytoday scheduling and support of Technicians in a Service-Based industry._My client provides specialist services within the Electrical industry. They...


  • Baulkham Hills, New South Wales, Australia The Hills Shire Council Full time

    About the RoleWe are looking for two rising stars, one who can lead and empower the service desk team and the other that can triage and troubleshoot a fast-paced service desk, both with very strong customer service focus. These positions involves managing job priorities and assisting in streamlining the service desk processes to improve efficiency and...


  • Seven Hills, New South Wales, Australia Kennards Hire Full time

    Service Delivery ManagerSeven Hills, NSW Western Sydney location | Onsite parking | Flexible work arrangements Competitive salary + generous employee benefits Great company culture | High performing teamJoin the Fastest Growing Family-Owned Equipment Hire Company in ANZAt our core, we're all about people - our team members and customers are part of our...


  • Seven Hills, New South Wales, Australia Grace Removals Full time

    Destination Service Coordinator Customer service focused Career in a market leading organisation Dynamic team environmentAn opportunity exists for a person who is passionate about providing a superior customer service experience and who thrives on dealing with people.What will you be doing? Overseeing service delivery to our valued customers Working with...


  • Seven Hills, New South Wales, Australia Employee Matters Pty Ltd Full time

    Industry leading organisation with fast growth Work in a collaborative and supportive team environment Permanent fulltime role located in Seven HillsAbout the companyWaterlogic, Purezza & Zip are all part of the Culligan Group, which leads the world in healthy and sustainable drinking water solutions and services. Together we bring clean, safe and soft water...


  • Seven Hills, New South Wales, Australia Komatsu Australia Full time

    Job no: 2408 Work for an innovative global leader with approximately 3000 employees across ANZ Genuine career opportunities with an organisation that invest in their staff development Closeknit team with supportive leadershipThe Opportunity:This position is an integral part of the Komatsu team.This position is responsible for co-ordinating the daily...


  • Seven Hills, New South Wales, Australia YMCA Brisbane Full time

    The Y Queensland's childcare services has been at the heart of Australian communities for more than 40 years, with our first early learning service opening in Brisbane in 1977 after we identified the need for childcare that focused on helping children grow in body, mind and spirit.YMCA Outside School Hours Care (OSHC) provides fun, stimulating and safe care...


  • Seven Hills, New South Wales, Australia YMCA Brisbane Full time

    The Y Queensland's childcare services has been at the heart of Australian communities for more than 40 years, with our first early learning service opening in Brisbane in 1977 after we identified the need for childcare that focused on helping children grow in body, mind and spirit. YMCA Outside School Hours Care (OSHC) provides fun, stimulating and safe care...

  • Supervisor

    1 week ago


    Seven Hills, New South Wales, Australia Service Stream Full time

    Primary LocationSeven HillsJob Description SummaryAn exciting opportunity has arisen for a Supervisor to join Service Stream in our Water team based in Seven Hills Location.About the RoleService Stream Utilities delivers end-to-end engineering and asset management services to leading utility and energy providers across Australia. With a focus on the Water,...


  • Seven Hills, New South Wales, Australia Grace Removals Full time

    Administration Coordinator Customer service focused Attention to detail Can do attitudeWe are looking for a person who is passionate about customer service, wants to go that extra mile to make a difference and likes to work autonomously.What will you be doing?As an Administration Coordinator, you will be assisting the Administration Manager in all aspects of...


  • Baulkham Hills, New South Wales, Australia Risk Solutions Full time

    PROAGRICAExplore how you can growThe future of food sustainability is complex. That's why over 20,000 customers across five continents rely on our cutting-edge networks, workflow tools and analytics platform to drive change. The key to our success is our ability to empower people to revolutionise the agri-food and animal health supply chains. Therefore, if...


  • Seven Hills, New South Wales, Australia Pearl Home Care- Greater Parramatta Full time

    ABOUT THE ROLEHome Care Package Coordinators are responsible for supporting Pearl Homecare clients in receipt of a Home Care Package. They are responsible for coordinating and scheduling the delivery of care and services to clients and as required, for providing on call community care services to Pearl Homecare clients.ABOUT THE IDEAL CANDIDATETo be...


  • Seven Hills, New South Wales, Australia Neami National Full time

    Seeking experienced mental health workers to provide support for people following hospital presentation for a suicide attempt or crisis_"_Full citizenship for all people living with mental health issues in Australian society_"About the Role Full Time, Permanent CSD Level 3 from $77,655 to $83,569 pa + super + salary packaging The Way Back Western Sydney,...


  • Seven Hills, New South Wales, Australia HMPS Full time

    Introduction:Propac Industrial, as a part of the HMPS Group, are seeking an experienced, full time Procurement and Inventory Coordinator to join our Seven Hills location. Reporting to the General Manager, this role is pivotal in ensuring that we provide a high customer service level to internal and external customers. The Procurement and Inventory...


  • Seven Hills, New South Wales, Australia Disability Services Australia Full time

    Disability Services Australia provide pathways for people with a disability into employment (mainstream and supported) and independent accommodation. Our Packaging Solutions team pack and label products for national and international businesses.What will you be doing?You will help to oversee the day-to-day operations of our warehouse ensuring a safe and...


  • Seven Hills, New South Wales, Australia Scope Full time

    Scope is one of the largest not-for-profit disability service providers in Australia, supporting thousands of people with complex intellectual, physical, and multiple disabilities. We operate across Victoria and New South Wales through more than 425 service locations and support more than 5600 people.What will you be doing?You will help to oversee the...


  • Seven Hills, New South Wales, Australia YMCA of Brisbane Full time

    The YMCA is the fastest growing OSHC provider in the South East with over 50+ services, which in turn provides our staff with the ability to grow and move through the company as their careers head to the next level.We are currently recruiting for an Assistant Coordinator to join our team at YMCA Seven Hill Outsider School Hours Care (OSHC)This is a...