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Service Desk Analyst
3 months ago
Service Desk Analyst - Level 1 & 2
Seven Hills, NSW
- Western Sydney location | Onsite parking | Flexible work arrangements
- Competitive salary + generous employee benefits
- Great company culture | High performing team
Kennards Hire seeks a skilled Service Desk Analyst to join our vibrant Technology Centre team. In this role, you'll deliver level 1 & 2 technical support to our staff across Australia and New Zealand via multiple support channels. As the initial point of contact for all IT queries, issues, incidents, and requests, you'll play a crucial role in ensuring seamless operations for our business.
About the role
- Provide technical support to over 200 branches and 1800 users across Australia & NZ, and to external vendors when required.
- Proactive resolution of level 1 and 2 IT related issues (hardware, software and network) by phone, email, tickets, remote and face to face
- Providing application support for enterprise systems
- Procuring, configuring, and installing hardware as required
- Assisting in the maintenance of Network Infrastructure
- Installation of new service to desktop users with remote tools
- Basic Windows Server troubleshooting
- Assisting with any AV equipment and presentation setup
- Fixing, set-up and maintenance of phone systems
- Utilising Active Directory to create, remove and edit users
- Supporting staff with Office 365 related enquiries and issues
- Be part of an 8x5 support and 24x7 on call support roster and Achieving SLA targets for high volumes of phone and ticket support cases
About you
We are seeking a self-motivated and enthusiastic IT professional with a tertiary qualification in IT or a related field. The ideal candidate will have strong technical, analytical, and troubleshooting skills, coupled with excellent written and verbal communication abilities. A passion for learning and technology is essential. You should be personable and customer-focused, ready to provide afterhours support as needed according to the roster
Technical experience
- Experience with resolving Level 1 and 2 related issues for Servers, Networking, Software & Hardware
- Confident using Active Directory
- Experience in managing users through Office 365
- Experience in Intune for the management of Windows 10 desktops & laptops.
- Experience with Jira/Confluence suite of tools is desirable.
- Basic Networking and VOIP knowledge
- Cyber Security focused with the mindset of 'Security First" approach.
- Experience in an ITIL Service Desk
Why join the family
We are Australia and New Zealand's largest family-owned equipment hire company and our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan
We offer great Benefits & Rewards such as;
- Profit Share bonus
- Paid Parental Leave
- Extensive training and development throughout your career with us
- Career progression and internal transfer opportunities - across state and international borders
- Staff discount rates on our hire gear
- Access to our employee benefits program including discounts on insurance, eye care, travel and more
- Annual Awards night, Team BBQs and many other fun social events
