Service Desk Coordinator

5 months ago

Seven Hills, Australia Grace Removals Full time

We are looking for a customer focussed individual where the primary objective is to provide support and assistance with resolution of IT incidents and requests. Your proven, strong communication, proactivity and time management skills will ensure you build strong working relationships with internal and external customers.

**About The Role**

An opportunity now exists for an IT Service Desk Coordinator to join our IT Team based at our head office in Seven Hills.

Reporting to the IT Service Delivery Manager, you will be responsible for ensuring an efficient service is provided to our users in order to meet the needs of the business and ensure timely responses and resolution to incidents and requests.

The opportunity would also suit a graduate or someone looking to start their career in IT.

The duties will include:

- Act as the primary point of contact for all incidents and requests
- Resolving incoming support incidents

**About You**

To be considered for this role, you will:

- Have excellent communication and interpersonal skills to liaise with people at all levels of the business (both internal and external) with confident verbal and written communication
- Highly motivated and have a keen eye for detail and able to follow through on tasks
- Ability to work unsupervised and as a team player whilst accountable for your own actions
- Ideally worked 6 months in a system support role preferred
- Experience with Windows Desktop PC/Office365/Active Directory/MFA preferred
- Experience with SOE Imaging, Remote Support Technologies, Mobile Device Management and Telephone systems desirable
- Have a passion for technology Previous experience in a service environment desirable

If you are looking for an exciting and challenging opportunity, want to make a difference, work autonomously and own what you do, then we are looking for you

**What’s in it for you?**
- A competitive remuneration package
- The opportunity of career advancement through mentoring and our formal learning and development program
- A great team environment and culture Fantastic employee reward and recognition program, Perkbox membership and other associated benefits including confidential access to EAP wellness program and novated lease salary sacrifice

**About Grace Group
The Grace Group comprises of the Grace Removals, Grace Information Management; Grace Business Services, Grace Mobility Services, Grace Fine Art and Smartbox (Grace Self-Storage). We are leaders in the removals, storage and information management sector, and are considered Australasia’s largest independently owned company in our field. With over 50 branches across Australia, and an extensive global partner network, we have a reputation for quality and service excellence.

The preferred applicant will be required to undertake a Police Criminal History check as part of their employment.

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