Level 1 Help Desk Analyst

5 months ago

Bowen Hills, Australia Cancer Council Queensland Full time

**Level 1 Help Desk Analyst**

**About Us**

For over 60 years, Cancer Council Queensland’s pioneering work has helped save thousands of lives and has improved the quality of life for people living with cancer. Our mission is to lead Queenslanders in a partnership against cancer.

Cancer Council Queensland raises funds that are dedicated to improving the quality of life for people living with cancer through research to support prevention and early detection.

We are dynamic, outcome-focused, responsive to community needs, and committed to voluntarism and the pursuit of excellence.

Cancer Council Queensland employees and volunteers lead Queenslanders in a partnership against cancer by employing high-performing employees who live our values of being responsible, inclusive, equitable, and collaborative.

**Working at Cancer Council Queensland**

Our greatest asset is our diverse team of talented, savvy people. Our awesome employees and volunteers tell us that Cancer Council Queensland is a meaningful, rewarding and fun place to work.

We provide a positive and supportive working environment where you will be a valued team member. We love to recognise and reward our team of superstars with employee benefits such as extra paid days off.

**About the role**

You will assist with triage of 1st and 2nd level support for our users and end user computing (EUC) fleet through requests and escalations received by the IT ServiceDesk, under the supervision of the Information Technology team members.

You will also be the first point of contact for all IT support issues within the organisation, as well as undertaking management of IT assets across the business.

Additionally, with guidance, you will assist in providing IT service and change management across the organisation. Where necessary, produce Knowledge base articles and guides for common end user problems across the team and record common problems/processes for team knowledge.

This role is a Permanent, Full-time (37.5 hours per week) position.

**Qualifications, Experience, Knowledge and Skills**

This is a junior position, however exposure, experience and or knowledge of the following will be highly regarded.
- Application of Microsoft product suites
- Microsoft Exchange Online
- Teams Administration
- SharePoint Online
- Windows 10/11 operating systems
- Entra-ID and On-premises Active Directories
- Intune MDM for EUC
- ITIL Service, Change and Asset Management
- Negotiation and problem-solving matters in a timely manner
- Strong time management and organised in your daily tasks
- Worked in a team environment and ability to work autonomously
- High attention to detail
- Demonstrated written and verbal communication skills
- Ability to interact with end users and find a workable solution
- Highly motivated and desire to learn
- Be adaptable and resilient to work in a busy and changeable work environment

**Benefits**

Cancer Council Queensland has a collaborative, energetic, and supportive team culture, contributing to meaningful work with a tangible impact. By celebrating and fostering our individual strengths, we take on more challenging work. In turn, we lead more balanced, exciting and fulfilling lives. Our growing Non-for-Profit organisation offers employees:

- Flexible work arrangements (Flexible Work Hours and Work from Home options).
- ATO-Approved Salary Packaging up to the value of $18,549 per Fringe Benefit Tax year
- Recognition and Rewards Program
- Professional Development Allowance
- Corporate social events
- Team events, employee connectivity and Healthy Workplace Activities
- Cancer Council Retail shop discount

**Meet Our People**

**How to apply**

Applications, including a current resume and cover letter, are required and should be addressed to:
**People and Culture Team**
Cancer Council Queensland
- Current Resume - Your resume should include your contact details, work experience, educational background and professional development.
- The successful applicant will be required to conduct a current National Police Certificate._

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